Experienced Customer Service Associate - Health and Wellness Industry - Remote Per Diem Opportunity

At arenaflex, we are dedicated to providing exceptional customer experiences that exceed our members' expectations. As a key member of our remote customer service team, you will play a vital role in delivering top-notch service, ensuring customer satisfaction, and upholding our organization's commitment to quality, stewardship, and customer experience.

About arenaflex

arenaflex is a leading provider of health and wellness services, dedicated to empowering individuals and families to achieve optimal health and well-being. Our mission is to deliver innovative, patient-centered solutions that foster a culture of care, compassion, and excellence. As a remote customer service associate, you will be part of a dynamic team that is passionate about making a positive impact in the lives of our members.

Job Summary

We are seeking an experienced customer service associate to join our remote team, providing exceptional service to our members across the state of Florida. As a per diem remote opportunity, you will have the flexibility to work from home, while enjoying the benefits of a dynamic and supportive work environment. If you are a customer-focused individual with excellent communication skills, a passion for delivering exceptional service, and a commitment to quality and stewardship, we encourage you to apply.

Key Responsibilities

As a customer service associate, you will be responsible for:

• Providing accurate and professional service to customers, adhering to department policies and procedures
• Responding to customer inquiries, researching, and documenting plan information related to covered benefits, eligibility, enrollment, participating providers, claims payments, and premium billing
• Assisting customers in a caring and knowledgeable manner, representing arenaflex as a skilled healthcare professional
• Handling incoming sales inquiries from prospective customers, answering basic questions, and referring to licensed sales agents for closure
• Providing assistance with customer service walk-in members in a timely and efficient manner
• Meeting individual call center performance standards as determined by management
• Participating in special projects as requested or approved by management

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma, G.E.D., or equivalent experience; some college preferred
• One year of related work experience in a call center or customer service environment interacting with customers
• Ability to work the designated shift and overtime as needed
• Ability to talk and type at the same time, communicate effectively while multitasking, and navigate through multiple screens and computer applications
• Intermediate to advanced computer skills, including Microsoft Applications
• Ability to accurately type 45 words per minute while speaking with a customer on the phone
• Bi-lingual candidates must be able to speak, read, write, and comprehend in Spanish and English
• Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at Health First CFL

Preferred Qualifications

* Prior experience in the health and wellness industry

• Certification in customer service or a related field
• Experience working in a fast-paced, dynamic environment
• Strong knowledge of customer care processes and techniques

Skills and Competencies

To excel in this role, you will need:

• Excellent verbal, interpersonal, and written communication skills
• Superior customer service telephone skills, including active listening and questioning skills
• Basic math, analytical, and problem-solving skills
• Ability to think critically to define issues, identify risks, and propose outcomes
• Maintaining a high level of motivation, initiative, and accountability
• Organization, prioritization, and time management
• Ability to interact professionally and work effectively as a team with all levels of employees and management
• Handling multiple tasks, often within limited time frames
• Excellent attendance and ability to work a flexible schedule

Work Environment and Company Culture

As a remote customer service associate, you will have the flexibility to work from home, while enjoying the benefits of a dynamic and supportive work environment. arenaflex is committed to fostering a culture of care, compassion, and excellence, where our employees feel valued, respected, and empowered to make a positive impact in the lives of our members.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for career growth and professional development
• Comprehensive benefits package, including medical, dental, and vision coverage
• Paid time off and holidays
• Flexible scheduling and remote work options
• Recognition and rewards for outstanding performance

How to Apply

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates, including individuals with disabilities, veterans, and members of underrepresented communities.

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact our recruitment team at [insert contact information]. We look forward to hearing from you! Apply for this job