Experienced Customer Service Manager – Airline Operations and Client Experience

Are you ready to embark on a journey that will take you to new heights, challenge your skills, and provide a sense of fulfillment that comes from making a difference in people's lives? Look no further than arenaflex, where we're not just looking for exceptional customer service professionals, but also leaders who can drive our organization forward with their expertise, passion, and dedication. As a Customer Service Manager at arenaflex, you'll be part of a dynamic team that's committed to delivering an exceptional experience to our customers, while also fostering a culture of innovation, collaboration, and continuous learning. With our authority program, you'll have the opportunity to develop your skills, knowledge, and leadership abilities, and become the best version of yourself.

Why You'll Love This Role

At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and supportive of our colleagues' growth and well-being. As a Customer Service Manager, you'll have the chance to:

• Drive operational excellence while maintaining a safety-conscious environment that prioritizes employee and customer well-being
• Be a safety advocate, identifying and addressing potential risks and concerns
• Set clear goals and objectives for your team, while mentoring and guiding them in their development and growth
• Foster a culture of empathy, respect, and trust, and promote a positive work environment that encourages collaboration and open communication
• Successfully allocate resources and provide support to your team to achieve operational objectives in a safe and efficient manner
• Ensure the continuous safety and reliability of our operations by conducting self-reviews, observations, and root cause analyses
• Advance effective communication among departments to engage our team in achieving shared objectives
• Embody our core values: Energy, Responsibility, Productivity, Reliability, Trustworthiness, Good Faith, Authenticity, Inspiration, and Reliability

What You'll Do

As a Customer Service Manager at arenaflex, your key responsibilities will include:

• Driving operational excellence while maintaining a safety-conscious environment that prioritizes employee and customer well-being
• Being a safety advocate, identifying and addressing potential risks and concerns
• Setting clear goals and objectives for your team, while mentoring and guiding them in their development and growth
• Laying out and advancing successful relationships with colleagues that foster empathy, respect, trust, and pride
• Successfully allocating resources and providing support to your team to achieve operational objectives in a safe and efficient manner
• Ensuring the continuous safety and reliability of our operations by conducting self-reviews, observations, and root cause analyses
• Advancing effective communication among departments to engage our team in achieving shared objectives
• Embodying our core values: Energy, Responsibility, Productivity, Reliability, Trustworthiness, Good Faith, Authenticity, Inspiration, and Reliability
• Managing escalated service issues and being visible to your colleagues when issues arise
• Communicating key corporate and local information to frontline leaders in a timely and effective manner
• Setting the tone and ensuring colleagues understand the why behind the focus/criticality
• Demonstrating the ability to learn and apply association contract rules/regs in daily interactions with frontline colleagues and local association leaders

Favored Capabilities and Qualifications

While we're open to considering candidates from a variety of backgrounds, we're particularly interested in those with:

• A Bachelor's Degree
• Past airport customer service experience
• 3 years of experience leading others
• Knowledge of organizational policies and procedures and functional automation applications
• The ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment
• The ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed
• Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems
• The ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take remedial action
• Strong critical thinking skills
• The ability to work independently as well as collaboratively
• The ability to work under demanding operational circumstances
• The ability to focus and execute with a need to get moving and accuracy
• The ability to use sound business judgment to resolve issues with internal and external clients
• Knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• USPS clearance or the ability to obtain USPS clearance (USPS has a five-year US residency requirement)
• The ability to work additional hours when operational needs arise
• The ability to work rotating shifts, including weekends, holidays, and days off

What You'll Get

As a valued member of our team, you'll enjoy a range of benefits, including:

• Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning - we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join Our Arenaflex Family

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive of our colleagues' growth and well-being. We believe that our colleagues are our greatest asset, and we're passionate about providing them with the tools, resources, and support they need to succeed. If you're ready to join a dynamic team that's dedicated to delivering exceptional customer service and fostering a culture of innovation, collaboration, and continuous learning, we encourage you to apply for this exciting opportunity. Apply Now! Apply for this job