Email/Chat/Phone Specialist (Nights and Weekends) – Join arenaflex's Customer Experience Team
At arenaflex, we're passionate about creating unforgettable experiences for our customers. As a leading ticket marketplace, we pride ourselves on delivering exceptional service from the moment our customers make a purchase to the moment they step into the venue. We're seeking a highly motivated and customer-focused Email/Chat/Phone Specialist to join our Nights and Weekends team, where you'll be the face of arenaflex, ensuring our fans get the right seats at the right price.
About arenaflex
arenaflex is a dynamic and innovative company that's revolutionizing the way people experience live events. With a shared passion for live entertainment, our team is dedicated to providing top-notch service to our customers. We're not just a ticket marketplace – we're a community of event enthusiasts who are passionate about making memories. Our mission is to create a seamless and enjoyable experience for our customers, and we're looking for like-minded individuals to join our team.
Your Role in arenaflex's Success
As an Email/Chat/Phone Specialist, you'll play a critical role in representing arenaflex's brand and delivering exceptional customer experiences. Your responsibilities will include:
* Handling customer contacts, promptly and professionally, via phone, email, and live chat
* Answering questions about purchases, orders, inventory, and upcoming events
* Providing proactive support to our customers, utilizing internal and external technology to manage order fulfillment
* Collaborating with our team to create memorable experiences for our customers
* Contributing to our company culture and growth, while maintaining a team player mentality
Your Journey with arenaflex
As a Call Center Associate, your role expectations will progress as follows:
* 30 days in: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms. Gain access to internal systems and shadow teammates to learn from their experiences.
* 90 days in: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to our approaches and methods to support business goals.
* 180 days in: Apply methods to execute individual tasks that positively impact the team, handle front-line customer escalations, and participate in extracurricular projects that contribute to the organization's success.
What You'll Bring to arenaflex
* 1-2 years of customer service experience via phone, email, and live chat
* Team player mentality and drive to contribute to culture and growth
* Sense of curiosity to ask questions and keenness to improve upon work
* Passion for live events (sports, concerts, or theatre)
* Flexible schedule to work evenings, weekends, and holidays
* Excellent verbal and written communication skills
* Experience with Zendesk or similar help desk software
Your Schedule and Benefits
* Hybrid schedule with 3 days in office and 2 days remote
* Competitive compensation package, including a $40,000 base salary, bi-annual bonuses, and equity
* Fully paid training
* Comprehensive benefits package, including FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and monthly credits and discounts for attending live events
Join arenaflex's Customer Experience Team
If you're passionate about delivering exceptional customer experiences and creating unforgettable memories for our customers, we want to hear from you. Apply now to become an Email/Chat/Phone Specialist on our Nights and Weekends team and join the arenaflex family.