Associate Customer Service Representative (Work from Home) - arenaflex

Join arenaflex, a leading healthcare organization, in delivering world-class customer service to our military community and their families. As an Associate Customer Service Representative, you will play a vital role in supporting our mission to provide exceptional care and service to those who have served our country.

About arenaflex

arenaflex is a renowned healthcare organization that has been serving our military community for over two decades. We are proud to continue this tradition with the new TRICARE Dental Program (TDP), which provides dental benefits to 1.8 million active duty family members and National Guard and Reserve members and their families. Our commitment to delivering exceptional care and service has earned us a reputation as a trusted partner in the healthcare industry.

Your Mission

As an Associate Customer Service Representative, your mission will be to deliver world-class customer service to our military community and their families. You will be the face of arenaflex, providing timely and accurate responses to customer inquiries, resolving complaints, and ensuring that our customers receive the highest level of service and care.

General Overview

As a Customer Service Representative, you will be responsible for handling customer inquiries by telephone and/or email and/or in person from individual members, groups, providers, and brokers in a customer service center. You will troubleshoot and resolve customer complaints, ensuring that responses to inquiries are completed timely and according to established service and quality standards.

Essential Responsibilities

* Resolves customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner.

• Prepares adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution.
• Meets all production, quality, and adherence standards. Attends all required training classes.
• Elevates issues to the next level of supervision, as appropriate.
• Maintains accurate records, including timekeeping records.
• Other duties as assigned or requested.

Qualifications

Minimum Requirements

* High School Diploma or GED required for all levels.

• 1-2 years of customer service experience in a call center, preferably with healthcare customer service experience.
• Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen, and must also pass a background check.

Preferred Qualifications

* Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.

• Ability to handle multiple tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and to navigate through multiple systems simultaneously.
• Ability to maintain composure under stressful and fast-paced conditions.
• Strong written and verbal communication skills.
• Ability to communicate complex information in a simple, customer-facing way.

Additional Information

* Work Schedule: 11:30 AM-8:00 PM (Training hours: 8:00 AM-4:30 PM - 7 weeks)

• As part of the hiring process, we will perform a pre-hire background check, drug screen, and credit check to meet Department of Defense (DoD) requirements. Significant negative history (e.g., accounts currently in collections) could result in disqualification. Successful attainment of a DoD level 2 clearance is also required.
• This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays, and/or weekends.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of respect, empathy, and open communication. As a Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional care and service to our customers.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to learn and grow with our organization, including:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Access to ongoing education and training programs to stay up-to-date with industry developments.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for bonuses and incentives.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional care and service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive. arenaflex prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity, or any other category protected by applicable federal, state, or local law.

Accessibility

arenaflex endeavors to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our HR Services Online at [Email available when viewing the job]. Apply Job! Apply for this job