Experienced Customer Service Representative – Specialty Mail Order Pharmacy – Work From Home Opportunity in Tennessee
At arenaflex, we're dedicated to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we're looking for talented individuals to join our team as Customer Service Representatives in our Specialty Mail Order Pharmacy. If you're passionate about providing exceptional customer service and have a heart for helping others, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading health care company that's committed to making health care more personal, convenient, and affordable. With a rich history of innovation and a passion for delivering exceptional customer experiences, we're proud to be a leader in the health care industry. Our team is dedicated to transforming the way health care is delivered, and we're looking for talented individuals to join us on this journey.
Job Summary
As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll play a critical role in providing telephone support to patients receiving life-sustaining specialty drug therapy. You'll be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You'll also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.
Key Responsibilities
* Provide telephone support to patients receiving life-sustaining specialty drug therapy
- Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
- Translate and enter new or refill prescriptions into the pharmacy information system
- Communicate and collect copay amounts from patients
- Obtain authorizations from insurance companies and healthcare providers
- Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
- Demonstrate exceptional communication skills to effectively interact with insurance companies, patients, and internal partners
- Meet financial and clinical expectations prior to fulfillment
Essential Qualifications
* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
- One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications
- One year of computer keyboarding experience, skills, and aptitude
- Verifiable high school diploma or equivalent
Preferred Qualifications
* Preceding healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:
- On-the-job training and mentorship
- Online courses and training programs
- Career development workshops and conferences
- Opportunities for advancement and promotion
Work Environment and Company Culture
Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences. We're committed to creating a culture that's inclusive, diverse, and supportive of our employees' well-being. Our benefits package includes:
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance plan
- Short-term and long-term disability benefits
- Paid Time Off (PTO) and paid holidays
- CVS store discount and discount programs with participating partners
Compensation and Perks
The typical pay range for this role is $17.00 - $25.65 per hour. In addition to your compensation, you'll enjoy a range of benefits and perks, including:
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance plan
- Short-term and long-term disability benefits
- Paid Time Off (PTO) and paid holidays
- CVS store discount and discount programs with participating partners
How to Apply
If you're passionate about delivering exceptional customer service and have a heart for helping others, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward: 1. Apply online 2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position We're an equal opportunity and affirmative action employer, and we welcome applications from diverse candidates. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply Job! Apply for this job