Experienced Healthcare Customer Service Representative – Remote USA Opportunity at arenaflex
Join arenaflex's Award-Winning Team and Ignite Your Career in Healthcare Customer Service
Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic, global environment where diversity and inclusion are valued? Look no further than arenaflex, a leading provider of customer experience solutions for the world's most iconic brands. As a Healthcare Customer Service Representative working remotely, you'll be part of a talented team that's dedicated to bringing humanity to business.
About arenaflex
arenaflex is a global company that's been making customers happy since 1982. We're proud to be an equal opportunity employer that values diversity, equity, and inclusion. Our mission is to deliver exceptional customer experiences powered by our combination of humanity and technology. With a global team of curious lifelong learners, we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our teams.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be responsible for providing exceptional customer service to healthcare customers, answering their questions, and resolving their issues with compassion and empathy. Your passion for helping others will shine through as you:
- Bring your product and brand knowledge to recommend upgrades to customers' health plans
- Conduct research and make outbound calls to provide answers to customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
To succeed in this role, you'll need:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset that meets our requirements)
- A smartphone or another device that runs iOS or Android (iPad, etc.) for daily log-in
What You Can Expect
As a member of our team, you can expect:
- Support for your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit our benefits page at hellottecbenefits.com for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, and on into 1000s of free courses to support your career growth, we're here to help you succeed. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.
Why Join arenaflex?
* Make a positive impact on people's lives by delivering exceptional customer experiences
- Be part of a dynamic, global team that values diversity, equity, and inclusion
- Enjoy a supportive and inclusive culture that encourages giving back
- Develop your skills and career with our comprehensive training and development programs
- Enjoy a competitive compensation package and benefits that support your well-being
Apply Now
Ready to join arenaflex's award-winning team and ignite your career in healthcare customer service? Apply now through our registration page at remotejobs.trendingnewsgo.com/register-candidate/. We can't wait to welcome you to our team! Apply for this job