Experienced Air Customer Service Agent - Remote US Opportunity at arenaflex

At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed our guests' expectations. As a key member of our team, you'll play a vital role in providing top-notch support to our guests, ensuring their travel plans are seamless and enjoyable. We're seeking an experienced Air Customer Service Agent to join our remote team in the US, and if you're passionate about delivering exceptional customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of exceptional travel experiences, and our commitment to customer satisfaction is unmatched. We're proud to offer a unique blend of traditional and modern travel experiences, with a focus on delivering personalized service to our guests. Our team is dedicated to creating unforgettable memories for our guests, and we're looking for like-minded individuals to join our crew.

Responsibilities

As an Air Customer Service Agent at arenaflex, you'll be responsible for:

• Answering phone calls, chats, and emails from guests, travel agents, and airlines, providing prompt and accurate responses to their queries
• Amending major schedule changes, performing ticketing activities, and resolving issues related to air travel
• Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
• Realigning pricing within PNR to collect additional money outside final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct
• Performing any additional duties assigned by leadership

Requirements

To succeed in this role, you'll need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States; arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)

What You Can Expect

As a valued member of our team, you can expect:

• Cruise and travel privileges for you and your family
• Health benefits
• 401(k) plan
• Employee Stock Purchase Plan
• Training and professional development opportunities
• Tuition and professional certification reimbursement
• Rewards and incentives
• Base hourly range: $15.91 to $21.49 (final base salary is directly related to each candidate's qualifications and experience)

Our Culture

At arenaflex, we're committed to creating a culture that's stronger together. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're proud to offer a workplace that's inclusive, diverse, and supportive, where everyone has the opportunity to grow and succeed.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we're committed to providing a workplace that's free from discrimination and harassment. We welcome applications from diverse candidates and are proud to be an inclusive employer.

Americans with Disabilities Act (ADA)

arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected].

How to Apply

If you're passionate about delivering exceptional customer service and want to join our team, please click the link below to apply: Apply Job! We can't wait to hear from you! Apply for this job