Experienced Customer Support Representative – Sales and Account Management

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and driven Customer Support Representative to join our team. As a key member of our sales and account management team, you'll play a critical role in meeting and exceeding customer support objectives, while also assisting our Account Managers in achieving sales goals and objectives.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the packaging industry. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to helping our customers succeed in an ever-changing market. With a strong focus on sales, account management, and customer support, we're always looking for talented individuals who share our passion for delivering outstanding results.

Key Responsibilities

As a Customer Support Representative, you'll be responsible for:

• Maintaining daily accurate and up-to-date understanding of the assigned Account Manager's travel plans and business activities
• Processing, confirming, monitoring, and managing customer orders as they proceed through the arenaflex system
• Communicating with all direct and indirectly assigned customers to the extent necessary to meet or exceed company objectives
• Maintaining profitable existing customer relationships via the effective use of direct contact, indirect contact, paper and/or electric/electronic resources, as well as personal initiative
• Developing and fostering a positive, collaborative working relationship with the assigned Account Manager
• Scheduling sufficient time to effectively understand the business model, objectives, and anticipated product needs of all direct assigned customers
• Quoting sales prices and credit terms based on the needs, goals, and objectives of our company
• Presenting to existing customers marketing materials, advertising programs, new products, and value-added services
• Handling and processing customer projections, invoices, warranties, and/or quality control issues
• Collecting, disseminating, and storing internally, on behalf of the company, competitor information, market news, new product information, and related data as necessary to meet the anticipated needs and/or instructions of the company
• Selling all products and processing all orders with attention to profit, volume, and value-added elements
• Conveying price quotations to customers and preparing internal reports as required
• Being aware of customer payment performance
• Attending and participating as required in staff meetings, sales meetings, training events, and product seminars
• Creating customer sales forecasts and project pipelines as requested by the company

Time Management

As a Customer Support Representative, you'll be expected to:

• Be present and available for work and work-related activities in a manner consistent with company policy, the arenaflex employee handbook, and best practices
• Utilize available technology in such a manner as to maximize job effectiveness
• Plan the use of time in such a manner as to achieve stated company goals and objectives
• Keep accurate records
• Plan and prepare before each customer interaction
• Properly maintain and use company equipment and resources in a manner consistent with company goals and objectives
• Dress in a professional manner that reflects positively on the company and on you as a professional

Self-Organization

As a Customer Support Representative, you'll be responsible for:

• Planning the use of time in such a manner as to achieve stated company goals and objectives
• Keeping accurate records
• Planning and preparing before each customer interaction
• Properly maintaining and using company equipment and resources in a manner consistent with company goals and objectives
• Dressing in a professional manner that reflects positively on the company and on you as a professional

Administrative

As a Customer Support Representative, you'll be responsible for:

• Properly filling out and maintaining customer profiles, company files, order forms, and documents as required
• Submitting the following in a timely manner: daily planner/call reports, sales plans for existing customers, forecasts, and customer activity reports
• Submitting new customer credit applications on behalf of the assigned Account Manager
• Being proficient in the use of computer programs and other systems to the extent necessary to effectively conduct business
• Analyzing and monitoring data to the extent necessary to effectively manage customer accounts

Interaction within the company

As a Customer Support Representative, you'll be expected to:

• Comply with all company policies and directives
• Operate within stated timelines
• Develop positive relationships as well as communicate and coordinate effectively with all fellow employees within arenaflex and parent company

Qualifications

To perform this job successfully, an individual must:

• Be able to accomplish or possess the intellectual and physical capabilities necessary to be trained to accomplish all items listed in this job description
• Education - High School Diploma or General Equivalency Diploma as a minimum
• Communicate accurately and effectively in all standard business communication mediums using the English language
• Must be able to add, subtract, multiply, and divide. These skills will include the ability to calculate percentages, interest, proportions, discounts, circumference, and volume using readily available office equipment
• Have the ability to solve reasonably anticipated general business problems including those containing more than one variable. Abilities will also include those necessary to carry out written, oral, and/or pictorial instructions
• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform necessary job functions

Work Environment

The work environment for this position shall include but not be limited to the following:

• General office workspace(s)
• Factory floor space that may include working near manual and automatic devices/equipment used in the manufacture, processing, packaging, storage, transportation, and conveyance of a myriad of products
• Warehouse or other storage spaces that may be air-conditioned and/or heated, cooled (refrigerated locker), freezing (freezer locker), or ambient temperature
• Ground and air transport equipment
• Travel as required

What We Offer

As a Customer Support Representative at arenaflex, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You'll also have access to cutting-edge technology, training, and resources to help you succeed in your role. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

How to Apply

If you're interested in joining our team as a Customer Support Representative, please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you! Apply for this job