Experienced Customer Service Representative – Specialty Mail Order Pharmacy

At arenaflex, we're dedicated to delivering exceptional healthcare services that put our heart into every moment of your health. As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll play a vital role in transforming our culture and accelerating our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable.

About arenaflex

arenaflex is a leading healthcare company that's committed to putting our heart into every moment of your health. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world. With a strong brand that's anchored in our heart, we're dedicated to making healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.

Job Summary

We're seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team in Florida. As a Pharmacy Service Representative, you'll provide telephone support to patients receiving life-sustaining specialty drug therapy. You'll be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and reverifying benefits. You'll also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.

Key Responsibilities

* Provide telephone support to patients receiving life-sustaining specialty drug therapy

• Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
• Translate and enter new or refill prescriptions into the pharmacy information system
• Communicate and collect copay amounts from patients
• Obtain authorizations from insurance companies and healthcare providers
• Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
• Demonstrate superb communication skills to effectively interact with insurance companies, patients, and internal partners
• Ensure the processing of specialty medications in a timely manner and meet financial and clinical expectations prior to fulfillment

Essential Qualifications

* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone

• One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications
• One year of computer keyboarding experience, skills, and aptitude
• Verifiable high school diploma or equivalent

Preferred Qualifications

* Pre-existing healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and demonstrate compassionate, genuine care for patients and customers
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications
• Strong computer keyboarding skills and aptitude

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Online training and development courses
• Leadership development programs
• Career advancement opportunities

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a strong focus on teamwork and collaboration. We're committed to creating a culture that's inclusive, diverse, and supportive of our employees' well-being. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful, and we're proud to be the #1 Top Workplace in the area.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A base hourly rate or base annual full-time salary, ranging from $17.00 to $25.65
• A CVS Health bonus, commission, or short-term incentive program
• A range of medical, dental, and vision benefits
• Eligibility for our 401(k) retirement savings plan and Employee Stock Purchase Plan
• A fully-paid term life insurance plan and short-term and long-term disability benefits
• Numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward, consisting of two steps: 1. Apply online 2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position Don't miss this opportunity to join our team and make a difference in the lives of our patients. Apply now and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job