Experienced Investigation Specialist – Fulfillment by arenaflex's (FBA) Support Operations Team
At arenaflex, we're revolutionizing the way people shop and sell online. Our Fulfillment by arenaflex (FBA) business is a game-changer, providing a low-cost alternative for sellers to grow their business while leveraging our world-class logistics infrastructure. As an Investigation Specialist on our Support Operations team, you'll play a critical role in ensuring that sellers receive consistent and fair evaluations of their inquiries.
About arenaflex
arenaflex is a global leader in e-commerce, with a mission to be Earth's most customer-centric company. We're committed to innovation, customer obsession, and long-term thinking. Our Support Operations team is at the heart of our FBA business, providing top-notch service to our sellers and ensuring that they receive the support they need to succeed.
Job Description
We're seeking highly motivated and detail-oriented Investigation Specialists to join our Support Operations team in Bratislava, Slovakia. As an Investigation Specialist, you'll be responsible for running investigations and manual research on reimbursement requests related to losses occurred during FBA processes. You'll work closely with our sellers to resolve their financial-related questions and ensure that they receive accurate and timely responses.
Key Responsibilities
* Run investigations and manual research on reimbursement requests related to losses occurred during FBA processes, following Standard Operating Procedures (SOPs) to determine accurate seller-facing decisions.
- Leverage appropriate operational tools to deep dive and demonstrate expertise in handling end-to-end processes and related tools.
- Communicate effectively internally with respective teams and externally with sellers, sharing the outcomes of investigations via email or ticketing systems (no phone calls).
- Analyze data and apply critical thinking to make judgments, using SQL queries as needed.
- Escalate actions that deviate from defined SOPs.
- Identify process improvement opportunities (enhancements and pain points) at process/function level.
- Participate in testing new tools/processes and recommend improvements.
Success Metrics
Your success as an Investigation Specialist will be measured by achieving productivity, quality, accuracy, and utilization metrics. You'll be expected to work independently in a fast-paced and rapidly changing environment, with a strong attention to detail and ability to work effectively in a team.
Locations
We're open to hiring candidates to work out of one of the following locations:
- Bratislava, Slovakia (primary location)
- Barcelona, Spain
- Madrid, Spain
Basic Qualifications
* Fluency in English and intermediate Spanish
- Experience with Microsoft Office, including Outlook, Word, and Excel
- Ability to relocate to Bratislava, Slovakia ( relocation incentive available)
Preferred Qualifications
* Excellent communication and comprehension skills
- Exceptional analytical and data gathering skills
- Experience in a production environment and proven track record of achieving productivity and quality targets
- Previous experience in a contact center environment
- Experience in problem-solving, including the ability to recognize non-obvious patterns
- Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines
- Strong attention to detail and ability to work independently in a fast-paced and rapidly changing environment
- Demonstrated positive, results-oriented attitude
- Excellent team player capable of learning and sharing knowledge in a team environment
Why Join arenaflex?
* Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Flexible work arrangements and remote work options
- Comprehensive training and onboarding program
How to Apply
If you're a motivated and detail-oriented individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications.
Equal Opportunities Employer
arenaflex is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills, and we value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for arenaflex. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Apply Now! Apply for this job