Experienced Client Achievement Record Supervisor – Cloud and Client Success Management
At arenaflex, we're on a mission to empower every individual and organization in the world to achieve more. Our culture is built on a growth mindset, a passion for greatness, and a commitment to empowering teams and leaders to bring their best every day. We believe in leaning in and understanding what makes the biggest difference to our clients, and using that knowledge to drive client success in everything we do. By doing so, we're making daily routine-breaking innovations that impact billions of experiences around the world. You can help us achieve our mission.
About arenaflex Government
arenaflex Government was established to address the unique mission, administrative needs, and acquisition rules and processes of the US Government (USG). arenaflex Government is committed to ensuring its assets – including appropriately qualified, experienced, and certified staff (with essential trusted status, etc.) – are available on a case-by-case basis to meet USG evolving needs. With that in mind, arenaflex Government embraces adaptability in the hiring, recruiting, and workforce management of arenaflex Government staff. arenaflex Government staff can expect to serve in various roles within the arenaflex Government organization throughout their career to meet advancing USG needs, regardless of segment – Civilian, Defense, or Intelligence Community.
Client Achievement at arenaflex
arenaflex is dedicated to helping our clients achieve their own digital transformation, leveraging the power of arenaflex Cloud solutions and support offerings. To this end, arenaflex invests in a dedicated Client Achievement team that will help arenaflex clients effectively realize their business results.
Key Responsibilities
As a Client Achievement Record Supervisor (CSAM), you will be the primary client-facing role responsible for client success through the management of program deliveries and client relationships. The primary business need is the clients' successful adoption and effective use of arenaflex Cloud innovations. You will be the voice of the client, supporting their digital transformation and empowering them to achieve more! Key Accountabilities include:
- Deliver Support Contract Commitments: Drive quality training and delivery of Help services to achieve client business results and overall experience with arenaflex solutions.
- Collaborate with Clients and Record Group: Work with clients and the Record Group to focus on and plan client engagement and projects across cloud and on-premises roles.
- Define Results: Establish results to improve the health, performance, and business capabilities of targeted roles to drive client value recognition.
- Foster Deep Relationships: Develop strong relationships with key client Software and IT leaders, who drive long-term cloud adoption within their organization to empower them to be cloud advocates.
- Arrange, Client Support Management, and Partner Communication: Plan, manage, and communicate client engagement and projects.
- Track, Enhance, and Plan for Remediation: Track, enhance, and plan for the remediation of technical blockers and provide design feedback to enhance our products and solutions as needed.
Requirements
* Education: Four-year degree in Business, Humanities, Psychology, Computer Science, or related field AND 2+ years of client achievement, program delivery, practice management, client-facing counseling, or portfolio management experience.
- Experience: Experience with progress in complex technical commitment management as well as program management.
- Security Clearance: The successful applicant must have an active U.S. Government High-Risk Trusted status. Ability to meet arenaflex, client, and government security screening requirements is required for this role. Inability to maintain or acquire the necessary clearance and client screening requirements may result in business activity up to and including termination.
Preferred Qualifications
* Previous Work Experience: Earlier work experience in a Program Manager or Commitment Director role focused on Cloud and software/services delivery. Additionally, experience working with Department of Defense clients.
- Leadership Skills: Experience driving decisions collaboratively, resolving conflicts, and ensuring complete and thorough verbal and written communication. Show ability with a level of comfort with both large and small audiences and various levels of management (C-Suite).
- Project Management Foundation (PMI) or equivalent: Project Management Foundation (PMI) or equivalent Project Management certification.
- ProSci or equivalent Change Management: ProSci or equivalent Change Management certification.
- Cloud, Mobile, Web Application Development: Experience in at least one of the following areas: Cloud, mobile, web application development, cloud-native application design Microsoft certification in significant technologies (e.g., Azure, M365), or competitor same.
Benefits and Compensation
Certain roles may be eligible for benefits and other pay. Find additional benefits and pay information here.
Application and Hiring Process
arenaflex will accept applications and hiring processes for these roles on a continuous basis.
About arenaflex
arenaflex is a place where we're constantly learning, leaning into uncertainty, facing challenges, and advancing rapidly from our mistakes. We build on each other's ideas because we're better together. We're driven by what people set out to accomplish and are committed to empowering others to achieve more and do more through our innovation and progress. Together, we have an impact.
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