Experienced Full Stack Enterprise Application Support Analyst – Web & Cloud Application Development at arenaflex
Join arenaflex, a world-leading experiencement and technological leader, as we continue to push the boundaries of innovation and excellence in the entertainment industry. At arenaflex, we're storytellers, and our mission is to create unforgettable experiences for our audiences across the globe. As a key member of our Enterprise Technology team, you'll play a vital role in delivering cutting-edge solutions that align with our business strategies, drive operational excellence, and enhance customer experiences.
About arenaflex
arenaflex is a global leader in the entertainment industry, with a rich history of innovation and creativity. From our iconic theme parks and resorts to our award-winning movies and television shows, we're dedicated to bringing joy and wonder to people's lives. Our commitment to excellence is reflected in our state-of-the-art technology, world-class entertainment, and exceptional customer service.
The Enterprise Technology Team
Our Enterprise Technology team is responsible for delivering innovative solutions that drive business growth, improve operational efficiency, and enhance customer experiences. We're a dynamic and collaborative team that's passionate about leveraging technology to create new and exciting experiences for our audiences.
Job Summary
We're seeking an experienced Full Stack Enterprise Application Support Analyst to join our team. As a key member of our EADP (Enterprise Applications Data Platform) business unit, you'll be responsible for providing expert-level support for our Logistics team, specializing in Coupa within Enterprise Technology. Your primary focus will be on delivering exceptional customer experiences, driving business growth, and advancing operational excellence.
Responsibilities
* Act as the software problem is counted expert, running with customers and stakeholders to each cope with problems and advocate/put in force improvements.
- Oversee software and platforms, to make certain that any new answer is sustainable, can scale up and is supported through upstream and downstream structures.
- Ability to translate enterprise approaches into exceedingly targeted technical specifications.
- Analyze and enhance present workflows to offer enterprise efficiencies.
- Participate in architectural machine layout evaluation and first-rate through imparting area understanding on the present portfolio of the merchandise. Providing checking out steering on the unit, useful and regression checking out.
- Act because the Coupa problem is counted expert, running with customers and companions to each cope with problems and advocate/put in force improvements.
- Investigate and remedy manufacturing-associated problems in a well-timed way from a quit user.
- Identify and mitigate dangers to the carrier shipping and proactively cope with and remedy problems earlier than they affect carrier levels.
- Participate in the technical healing of main machine outages, participating with severa companions which includes outdoor providers or outsourced carrier shipping teams.
- Develop and keep software documentation to assist in making certain that help may be correctly performed, and the effect of destiny requests may be assessed.
- Monitor carrier overall performance and advocate regions of recognition for non-stop development initiatives, which includes software overall performance control.
- Be chargeable for vendors/companions inside the well-timed decision of incidents/problems/requests, making sure carrier stage and first-rate goals are met.
- Gather necessities for minor improvements and supervise the ensuing product from the providers.
- Participate in checking out as required through the check strategy.
- Drive the adoption of agile improvement methodologies, specializing in enhancing the rate and first-rate of added work merchandise through DevOps practices and automatic checking out.
- Partner with the software safety crew at the implementation of safety through layout, making sure that everyone's answers meet safety standards.
- Participate in periodic hassle evaluation conferences and publish implementation opinions to record takeaways and ensure the non-stop development of IT services.
Experience and Qualifications
* 5+ years in a help function in a company surroundings of a comparable size/complexity
- 3+ years in software improvement with applicable technologies
- A self-starter, who can optimally navigate an advanced organizational structure, accomplishing consequences through affect and collaboration.
- Ability to set up govt stage relationships throughout the diverse enterprise and era executives inside arenaflex.
- Establish and lead powerful running relationships in matrix surroundings with different departments, groups, and group of workers with whom work need to be coordinated or interfaced.
- Comfortable influencing to obtain favored outcomes.
- Deep area and technical information may be crucial, as shipping may be performed in a matrixed surroundings of inner and outside companions, and suppliers.
- Equally cushty with executives, supervisor-stage companions, architects, and developersthat is a hands-on role almost about human beings and elements.
- A practitioner of the Service Management standards and might correctly continue through evaluation forums and different SM activities.
- Experience running inside an agile framework.
- Very element oriented
- High emotional intelligence
- Exemplary communications skill
- Proven sturdy negotiating and consensus-constructing abilities.
- Business acumen, with deep information inside the allotted area(s) in addition to strong abilities inside the era that helps the area(s) of Coupa:
+ Coupa P2P Solutions, Coupa Contract Management, Spend Management Solutions and P2P Indirect Procurement. + Handling not unusual Coupa Admin tasks: configuring chart of accounts, approval chains, PO customizations, Tax Codes and PO transmission methods. + Supplier enablement, punchout & catalogs, contracts, PO cXML and bill transmission process. + Workflow, compliant invoicing, bill posting in SAP structures. Coupa Release Upgrades + Hands-on experience with SAP AP, SAP MM, SAP WM, and Blue Yonder ideal + Deep Service Management information, running inside a help community/Center of Excellence + Experience managing outsourced providers, which includes, however no longer constrained to, agile software program improvement, checking out, SLA control, and incident/hassle control. + Participation in formal alternate control approaches + Experience running inside an agile framework. + Experience with software tracking technologies; New Relic, Data Dog, Synthetic Transactions + Wide experience with a number of Software Development Lifecycle methodologies throughout waterfall and agile + Current knowledge of new/rising era and its software in enterprise
Benefits
As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:
- Competitive pay and bonuses
- Comprehensive health insurance, including medical, dental, and vision coverage
- Flexible work arrangements, including remote work options
- Paid time-off and vacation days
- Retirement plans and educational assistance programs
- Access to exclusive Disney perks, including complimentary theme park admission and discounts on merchandise and dining
- Opportunities for professional growth and development through training and mentorship programs
How to Apply
If you're a motivated and experienced professional who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job