Temporary Client Services Coordinator (Remote Opportunity)

The American Marketing Association is looking for a TEMPORARY Client Services Coordinator! Who We Are About the American Marketing Association (AMA) As the leading global professional marketing association, the AMA is the essential community for marketers. From students and practitioners to executives and academics, we aim to elevate the profession, deepen knowledge, and make a lasting impact. The AMA is home to five premier scholarly journals including: Journal of Marketing, Journal of Marketing Research, Journal of Public Policy and Marketing, Journal of International Marketing, and Journal of Interactive Marketing. Our industry-leading training events and conferences define future forward practices, while our professional development and PCM® professional certification advance knowledge. With 70 chapters and a presence on 350 college campuses across North America, the AMA fosters a vibrant community of marketers. The association's philanthropic arm, the AMA’s Foundation, is inspiring a more diverse industry and ensuring marketing research impacts public good. AMA views marketing as the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. You can learn more about AMA’s learning programs and certifications, conferences and events, and scholarly journals at AMA.org. What to know about this role

• This is a temporary, part-time role from mid-February 2025 to approximately mid-June 2025. The maximum number of hours per week is 30 hours.
• The hourly rate for this position is: $25.00 per hour
• We are not able to extend visa sponsorship for this role
• You must be legally able to work within the U.S.
• We are a fully remote organization with team members across the country. Work from the comfort of your home, a local coffee shop or wherever in the U.S. brings you joy! Please note that you MUST live in one of the following states in order be considered for this temporary role:
• Alabama, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Louisiana, Massachusetts, Michigan, Minnesota, North Carolina, New Jersey, New York, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington, Wisconsin
• Please note that only applicants who apply officially will be considered in this process. We appreciate the candidates who apply and express interest but cannot circumvent the recruitment process for any candidates, regardless of their relationship to the AMA or our team members

The impact of this role Reporting to the Director of Sales Operations, the purpose of this position is to elevate the client experience by fulfilling campaigns as sold by the Customer Success Managers and communicating all post-sales activity. This position will also play a vital role in statistical tracking and reporting. What you’ll be doing

• Lead the fulfillment of all sponsorship deliverables
• Create campaign metrics reports, including the number of leads generated, clicks, and audience engagement
• Pulling reports from Google Ad Manager, HubSpot, Rasa, Cvent, and Google Analytics
• Assist in the creation of monthly, quarterly, and year-end reports for top AMA sponsors
• Assist in managing the Alliances team’s deliverables calendar. This includes information regarding newsletter schedules, webcasts, sponsored content, virtual events, and more
• Tracking and reporting program metrics like webinar registrations, dedicated email performance, and newsletter performance

What you bring to the table

• At least two years experience working in client or customer service virtually
• At least one year of experience in Asana project management platform or another PM platform (i.e. Monday.com)
• Experience within WordPress
• Exceptional organizational and communication skills
• Exposure to Salesforce CRM

What you may also have

• Exposure to Hubspot reporting
• Experience working with Google Ad Manager
• Experience working with Google Analytics

What to expect from the interview process

• Hiring Manager resume review
• One-way video interview on Spark Hire (We promise this isn’t scary! Our questions are well thought out and we wanted your answers to be as well. So you have unlimited think time for each of the five questions we ask!) that will take 15-20 minutes.
• 30-minute phone interview with a member of AMA’s People and Culture team
• Virtual Interview with the hiring manager and the person whose leave you will be providing coverage for

What we offer

• An inclusive work environment with monthly team events.
• Rewards and Recognition program through Bucketlist. See more about this here!
• Free AMA membership and free access to the following professional development opportunities:
• A variety of AMA professional development content
• AMA’s Professional Certified Marketer - Marketing Manager certification exam
• Remote work-life balance with:
• Flex Fridays (no internal meetings scheduled after 12pm on Fridays)

The American Marketing Association is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, reproductive health decisions and family responsibilities or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. AMA is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. EEO #LI-REMOTE Apply tot his job Apply To this Job