Account Manager

About the job

About the company

Hi, I’m Naeem, the founder of Avalanche, a growing lead generation agency based just outside of Birmingham, UK. What we do is simple, but powerful.

We help companies grow through smart, tailored outbound marketing strategies. We’re big on trust, clear communication, and delivering real results.

Right now, we’re a tight-knit team – just me and a campaign builder in the Philippines – but we’re scaling quickly and have more demand than we can handle.

I’ve been doing all the client management myself, on top of running the business, and it’s time to bring in someone who can really own our client relationships.

If you love making clients happy, keeping things organised, and being part of a business that’s going places, you’ll feel right at home here!

About the role

We’re looking for an Account Manager who’s confident, organised, and passionate about helping clients succeed.

You’ll be the friendly and reliable face of our agency, managing relationships and making sure our clients stick around for the long run.

In this role, you will:

🌟 Act as the main point of contact for our clients – respond quickly and professionally to all requests

🚀 Run client onboarding and guide new clients through our process

📞 Schedule and lead monthly strategy calls, including agendas and follow-ups

🧠 Keep clients focused on their GTM strategy with helpful reminders and nudges

🤝 Build strong client relationships and become their go-to contact

📊 Review campaign performance and present reports with useful insights

📅 Coordinate with the internal team to make sure everything runs on time

💡 Spot upsell opportunities and support client growth

📈 Track client retention, satisfaction, and growth KPIs

You’ll be a great fit if you’re a naturally positive person who makes people feel good about working with us. You enjoy being the first point of contact and take ownership of relationships. You’re hands-on, commercially minded, and driven by results – but you also really care about the people you work with. You’re organised, curious, and always learning.

Working Hours: You’ll be working full-time on UK hours, with some flexibility if you’re based in South Africa or a nearby time zone. Ideally from 8 am to 5 pm UK time or 9 am to 6 pm UK time.

About you

You’ll thrive in this role if you have:

✅3+ years of experience as an Account Manager within a marketing agency or similar environment (outbound agency or sales consultancy).

✅Hands-on experience with outbound marketing, lead generation, or business development strategies

✅Ability to forge strong client relationships, taking a strategic view to managing, retaining and growing accounts

✅Strong communication skills – clear, friendly, and professional.

✅Organised and great at managing your time

✅Confident in meetings and presenting data

✅Skilled at juggling multiple projects and deadlines

✅Proactive problem-solver who tackles issues early

✅Independent, reliable, and truly cares about helping others

✅High levels of written English and excellent communication skills

✅Willingness to learn new processes and optimise them

Brownie points for:

⭐ Experience with outbound marketing (cold email, LinkedIn outreach)

⭐ Familiar with remote agency work

⭐ Know your way around CRMs, campaign tools, or project management software

⭐ Commercially savvy – you understand what matters to business owners

Benefits

What’s in it for you?

💰 Salary : £2000 – £2500 per month

🕒 Full-time: Fully remote role

🏝️ Paid Time Off: 20 days paid holiday + bank holidays

🤒 Sick Days: 5 paid days per year.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.