Experienced Customer Service Representative – Retail Banking and Financial Services

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Top Place to Work in Rochester and Buffalo, and nationally as a Great Place to Work, we're proud of our supportive, inclusive, and rewarding work environment. We're seeking an experienced Customer Service Representative to join our Retail Banking team, where you'll play a vital role in fostering strong relationships with our clients and helping them achieve their financial goals.

About arenaflex

arenaflex is a leading financial institution dedicated to providing innovative banking solutions and exceptional customer service. Our commitment to excellence has earned us numerous awards and recognition, including being named a Top Place to Work in Rochester and Buffalo. We're passionate about creating a work environment that's inclusive, supportive, and rewarding, where our employees can grow and thrive.

Job Summary

As a Customer Service Representative, you'll be responsible for delivering personalized and caring client experiences, efficiently handling sales and service transactions, identifying financial needs, recommending products and services, and engaging business partners to improve the financial well-being of clients. You'll have a thorough understanding of bank products and services, as well as bank policies and regulations. This role will engage in sales and service activities, providing exceptional customer service for current and prospective clients.

Key Responsibilities

* Build and expand banking relationships through proactive customer outreach

• Service, acquire, and deepen customer relationships, achieving individual and team sales and servicing goals
• Develop business and support servicing needs of customers, adapting to the needs of the office
• Proactively engage customers in conversation about their financial needs, demonstrating knowledge of all bank products and services
• Engage customers through proactive advice-led consultation, introducing them to alternative banking solutions
• Process transactions and other account servicing requests, maintaining responsibility for a cash drawer and following proper balancing procedures
• Support daily operations of the office, including processing night deposit bags, ATM deposits, balancing the vault, and other operational needs
• Develop and maintain broad knowledge of products and services to support client needs, referring complex customer needs to the appropriate team member/business partner
• Introduce clients to digital banking solutions, including mobile banking, digital banking, and ATMs
• Identify and resolve client issues timely, answering the phone within the office promptly and professionally
• Ensure compliance with security and audit procedures, understanding and adhering to established policies and procedures
• Demonstrate the standards and principles of the arenaflex experience in every interaction with internal and external customers, associates, and stakeholders

Essential Qualifications

* High School Diploma or GED or equivalent business experience

• 1+ years of financial services experience in retail banking, with demonstrated ability to process transactions and execute an advice-led approach with customers
• Excellent communication skills, in person and over the phone, with proven ability to personalize features and benefits of products/services to customers with varying needs
• Demonstrated knowledge of bank products and services, with a familiarity advice-led consultative approach to engaging customers and offering solutions
• Ability to acquire new customers and open new business following operational procedures and requirements
• Experience fulfilling customer transaction and service requests, with experience with banking systems and platforms
• Strong desire to improve the financial well-being of customers by providing education and advice
• Excellent interpersonal and communication skills, with a self-starter and strong organizational skills, ability to multitask and prioritize
• Ability to thrive in a team environment, with ability to learn and utilize new technology effectively and efficiently

Preferred Qualifications

* Bachelor's Degree

• 3+ years of financial services experience in retail banking, with demonstrated ability to process transactions and execute a consultative advice-led approach with customers, successfully opening new accounts
• Experience fostering and developing strong customer relationships, with a strong desire to improve the financial well-being of customers by providing education and advice

Work Environment and Culture

arenaflex is committed to creating a work environment that's inclusive, supportive, and rewarding. We offer a competitive benefits package, including medical, dental, and vision insurance, health savings account, flexible spending account, company-paid life insurance, long-term disability, and short-term disability. We also offer voluntary offerings, including life, critical illness/specified disease, accident, hospital indemnity, and personal accident insurance, as well as tuition reimbursement, employee referral program, wellness reimbursement program, star volunteer program, employee banking and financial perks, paid time off (PTO), and company-paid holidays.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career in retail banking and financial services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for people with disabilities. Apply for this job