Experienced Licensed P&C Customer Service Agent – Property and Casualty or Personal Lines Insurance
At arenaflex, we're on a mission to revolutionize the customer service experience in the insurance industry. As a Licensed P&C Customer Service Agent, you'll be at the forefront of delivering exceptional support to our clients' members, providing a seamless and personalized experience that sets us apart from the rest. If you're passionate about delivering outstanding customer service, have a strong understanding of property and casualty or personal lines insurance, and are looking for a dynamic and supportive work environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of customer experience solutions, dedicated to helping individuals and businesses achieve their goals through innovative and effective communication strategies. Our team is passionate about delivering exceptional results, and we're committed to creating a work environment that's fun, inclusive, and supportive. As a Licensed P&C Customer Service Agent, you'll be part of a dynamic team that's shaping the future of customer experience in the insurance industry.
Our Mission
At arenaflex, we're on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. We believe in the importance of continuous learning and growth, and we're committed to providing our team members with the resources and support they need to succeed.
What You'll Be Doing
As a Licensed P&C Customer Service Agent, you'll be responsible for providing exceptional support to our clients' members, handling inbound communication (phone, email, chat, social media, etc.) and addressing their insurance needs. Your primary focus will be on delivering outstanding customer service, and you'll be expected to:
- Field inbound communication from our clients' members, providing a seamless and personalized experience
- Utilize your knowledge of property and casualty or personal lines insurance to help members with quotes, new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes
- Begin by thoroughly understanding the customer's need, asking clarifying questions to gather more information, and utilizing resources to conduct research and present the customer with a resolution
- Understand members' life events that may offer sales cues
- Correspond with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations
- Execute various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks
- Adhere to performance metrics and quality standards
- Our Representatives are experts in recommending excellent solutions
Required Skills
To succeed in this role, you'll need to possess the following skills and qualifications:
- Active Resident Property and Casualty or Personal Lines License
- Minimum 1 year of customer service experience required
- 1 year of call center experience is required
- High School diploma or GED required
- Strong written and verbal communication skills
- Professional, articulate voice and listening skills
- Maintain member privacy
- Internet & research skills: ability to research and quickly become an expert in a variety of subjects
- Computer savvy and can resolve minor technical issues with minimal assistance
- Typing 25 words per minute with 90% accuracy
- Ability to critically think through situations and solutions
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
Preferred Qualifications
* Call center experience: 1 year (Preferred)
- Property & Casualty or Personal Lines License (Required)
- Texas residency: required
Work Environment and Culture
As a Licensed P&C Customer Service Agent, you'll be working in a remote environment, providing you with the flexibility to work from the comfort of your own home. Our team is passionate about delivering exceptional results, and we're committed to creating a work environment that's fun, inclusive, and supportive. You'll have access to:
- Competitive hourly pay rate: $22.50
- Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance
- Opportunities for career growth and development
- A supportive and inclusive team environment
- Flexible work arrangements, including remote work options
- Recognition and rewards for outstanding performance
Equal Opportunity Statement
arenaflex is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.
How to Apply
If you're passionate about delivering exceptional customer service and have a strong understanding of property and casualty or personal lines insurance, we want to hear from you! Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Contact Information
If you have any questions or would like to discuss this opportunity further, please don't hesitate to contact us at [[email protected]](mailto:[email protected]). We look forward to hearing from you! Apply for this job