Experienced Tier 1 Customer Support Agent – Remote Part-Time Contractor

At arenaflex, we're dedicated to empowering leaders and organizations to achieve their full potential. As a pioneer in the leadership development space, we've partnered with the world's top business schools to deliver cutting-edge programs that drive meaningful impact. We're now seeking a highly motivated and customer-centric individual to join our team as a part-time Tier 1 Customer Support Agent.

About arenaflex

arenaflex is a rapidly growing organization that's passionate about creating a future-forward path for leaders and organizations. Our mission is to connect all leaders to their future potential, and we're committed to inspiring others through our innovative approach. With a focus on diversity, equity, and inclusion, we're building a team that reflects the world we serve.

The Role

As a part-time Tier 1 Customer Support Agent, you'll be the primary point of contact for our clients with questions about their online learning experience. You'll provide quick and effective service to worldwide participants in our online leadership development programs, championing customer happiness, satisfaction, and success through patience, understanding, and product and technical know-how.

Key Responsibilities

* Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.

• Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios.
• Promptly escalate more complex problems to appropriate internal team members.
• Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with training).
• Continuously endeavor to improve the quality of our support and service, both internally and externally.
• Monitor live online video conferencing events and provide live immediate assistance to participants.

What You Need to Succeed

* 1-3 years of work experience, preferably with a SaaS company or a product/technology division.

• Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus.
• Strong communication skills—written and verbal—that recognizes and adapts to the wide range of arenaflex participants. Be well-versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations.
• Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g., Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.
• Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment.
• Fluency in Spanish, French, or Japanese is highly valued.

What We Offer

* Accelerate your career: take any of our high-impact courses, for free.

• You'll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future.
• Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements.
• Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings.
• Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences.

Work Environment and Company Culture

arenaflex is a remote-friendly organization that values flexibility and work-life balance. As a part-time contractor, you'll have the opportunity to work from anywhere, while still being part of a dynamic and supportive team. Our company culture is built on a foundation of diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all.

How to Apply

If you're passionate about delivering exceptional customer support and are looking for a challenging and rewarding role, please submit your application, including:

• A copy of your resume
• A brief cover letter (including how you heard about us)
• An address to your LinkedIn profile

Please note that only full-time employees are eligible to enroll in arenaflex's employee benefits program. We're an equal opportunity employer and welcome applications from diverse candidates.

Important Note

Please be aware that any official arenaflex email communication will originate from an email address ending in "@arenaflex.com". While our recruiters do contact potential candidates proactively via LinkedIn and we do occasionally partner with third-party recruitment agencies, no offer of employment will ever be made via LinkedIn or text, and all offers will be preceded by multiple formal conversations with recruiters and hiring managers conducted over Zoom. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official arenaflex letterhead. Please be vigilant in all of your job search activity, and if you have any questions, please contact [email protected]. Apply for this job