Experienced Customer Service Representative - Sales (Hybrid) – Connect Our Customers with Exceptional Service

At arenaflex, we're not just a company – we're a team of innovators, thinkers, and problem-solvers who are passionate about making connections that change the world. With a rich history spanning nearly 150 years, we've been pioneers in the communications and technology industry, and we're committed to continuing our legacy of innovation and excellence. As a Customer Service Representative - Sales (Hybrid) at arenaflex, you'll be at the forefront of delivering exceptional customer experiences, driving sales growth, and redefining the way we connect with our customers. You'll be the voice of arenaflex, providing personalized solutions to prospective and existing customers, and helping them stay connected to what matters most.

About the Role

As a Premier Service Consultant, you'll be responsible for handling new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. You'll also address existing customer needs, including billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Key Responsibilities:

* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers

• Work in a fast-paced, inbound contact environment handling a high volume of calls, chats, emails, or other types of customer interactions
• Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
• Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service

What You Can Look Forward To:

* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant

• Competitive compensation package, including a weekly salary range of $600.00 - $696.50, plus up to $36,000 in commissions yearly if all sales goals are met
• Amazing perks and benefits, including:

+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short-term and long-term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, internet (and fiber where available), and phone

Requirements:

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation is essential
• Specific job assignments may require day, evening, weekend, or holiday hours
• Occasional overtime may be required
• WFH Requirements:

+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) + An established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) + You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Career Growth Opportunities:

* Career possibilities are limitless with arenaflex

• You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
• You'll be part of a team that's passionate about making connections and changing the world

Why Join arenaflex?

* We're a company that's committed to innovation and excellence

• We're a team of innovators, thinkers, and problem-solvers who are passionate about making connections
• We're a company that's dedicated to making a difference in the world
• We're a company that offers a competitive compensation package, amazing perks and benefits, and career growth opportunities

How to Apply:

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of innovators, thinkers, and problem-solvers who are passionate about making connections and changing the world. Apply Job!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity (EEO) employer and is committed to providing a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and are proud to be a company that values diversity and inclusion.

Note:

This job posting is for a hybrid position that requires working in a center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to our Richardson, Texas location. Apply for this job