Experienced Customer Support Representative – Virtual Hobby-Learning Experience Specialist
At arenaflex, we're passionate about empowering learners to explore their curiosity and pursue their dreams. Our innovative portfolio of online learning brands is dedicated to making learning a new hobby easy, accessible, and fun. As a key member of our Customer Support Team, you'll play a vital role in ensuring that our students receive exceptional support and guidance throughout their learning journey.
About arenaflex
arenaflex is an innovative and rapidly growing company that's revolutionizing the way people learn new skills and hobbies. With a strong focus on customer satisfaction and a commitment to excellence, we're building a team of passionate and dedicated professionals who share our vision of creating the best learning experiences for people to explore what they're curious about. Our mission is to make learning a new hobby easy, accessible, and fun, and we're looking for talented individuals like you to join our team.
Join Our Dynamic Team
As a Customer Support Representative at arenaflex, you'll have the opportunity to work with a diverse range of students and learners from around the world. You'll be responsible for providing exceptional customer service, troubleshooting issues, and implementing strategies to improve the student experience across all of our brands. If you're passionate about helping people learn new skills and enthusiastic about personal growth, we want to hear from you.
Key Responsibilities
* Provide exceptional customer service for issues and inquiries from students through chat, email, and phone
* Guide students through the enrollment, onboarding, up-sell, and return/refund process
* Multitask and problem-solve efficiently across technological platforms
* Troubleshoot issues and communicate potential solutions with customers and internal teams as needed
* Collaborate with other Support Representatives to expand the support experience for each of our brands
* Assist in transitioning all new brand information into the arenaflex template and system
* And more...
Essential Qualifications
* Customer-first mentality
* 1-2 years of customer support experience, preferably in the technology space
* Exceptional communication skills and an innate ability to encourage even the most frustrated and confused customer
* Ability to motivate customers and encourage them deeper into their hobby through coaching and upselling
* Proven ability and willingness to problem-solve at a systemic level
* Access to high-speed internet & ability to meet with coworkers via video chat
Preferred Qualifications
* Experience working in the e-learning or education industry
* Familiarity with customer relationship management (CRM) software and other support tools
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Experience with coaching or mentoring students
Benefits & Basics
* Location: Remote. While our current team remains largely remote, the majority of the company's employees work on-site in Indianapolis and the support team occasionally gathers here as well for training and community events. Applicants for this role should reside in Indiana.
* Current shift availability: Monday-Thursday 2pm-8pm + Friday 2pm-5:30pm EST. Holiday coverage and occasional weekend shifts required
* $16+ per hour based on experience
* Win-back Incentive Program
* Free Access to all of our brands' curricula (piano lessons, painting classes, etc.)
Our Core Values
* No BS. We > Me.
* Think in bets.
* Build with joy.
Why Join arenaflex?
* Opportunity to work with a rapidly growing company that's revolutionizing the e-learning industry
* Collaborative and dynamic work environment
* Comprehensive training and development programs
* Competitive compensation and benefits package
* Opportunity to work with a diverse range of students and learners from around the world
How to Apply
If you're passionate about helping people learn new skills and enthusiastic about personal growth, we want to hear from you. Please submit your resume and a cover letter explaining why you're the perfect fit for our team. We can't wait to get to know you!
Ready to Join Our Team?
Connect with us on LinkedIn. Send us your resume. Shoot us a message. Why are you right for our team? Our aim is to process applicants within 20 days. We dare you to put us to the test