Experienced Sleep Therapy Inbound Customer Service Representative – CPAP Resupply and Patient Advocacy

At arenaflex, we're committed to delivering exceptional patient care and empowering individuals to manage their health and treatment at home. As a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment, we're dedicated to making a meaningful difference in the lives of our patients. We're seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of our team, you'll play a vital role in ensuring our patients receive the highest level of care and support.

About arenaflex

arenaflex Healthcare Inc. is a national leader in providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

Overview and Responsibilities

Summary

We're seeking a dedicated Sleep Therapy Inbound Customer Service Representative to serve the customers of our Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply. As a patient advocate, you'll be the first line of contact for CPAP resupply customers, providing exceptional customer service and support.

Key Responsibilities

* Acts as patient advocate to resolve questions or concerns

• Collects patient, source information, and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by arenaflex
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high-volume inbound phone calls
• Processes related patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input

Essential Qualifications

* High school diploma or GED equivalent

• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background
• Basic computer and internet skills
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Preferred Qualifications

* Experience in medical billing practices

• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of billing reimbursement and insurance policies and requirements
• Medical terminology

Skills and Competencies

* Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Multi-task along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Work Environment and Company Culture

* Work from home after successful completion of in-office training and meeting expectations with management approval

• Monday to Friday, 8:30 am to 5 pm
• Collaborative and dynamic work environment
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance

Compensation and Benefits

* Pay starting at $15.50 per hour

• Monthly Bonus program opportunity with potential unlimited earnings
• 401(k) plan
• Medical, dental, and vision insurance
• Life insurance and disability insurance
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Equal Opportunity Employer

arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

How to Apply

If you're a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to submit your resume today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in arenaflex Healthcare Inc. and look forward to reviewing your application! Apply for this job