Associate Customer Service Representative (Work from Home) - arenaflex

Join arenaflex in delivering world-class customer service to Americas finest and the families who support them. Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking highly motivated and customer-focused Associate Customer Service Representatives to join our team. As a key member of our customer service center, you will play a vital role in delivering world-class service to our military community and their families.

About arenaflex

arenaflex is a leading provider of healthcare services, dedicated to serving the needs of our military community. With a rich history of serving those who serve, we are proud to continue this tradition with the TRICARE Dental Program (TDP), which provides dental benefits to 1.8 million active duty family members and National Guard and Reserve members and their families. Our mission is to deliver exceptional customer service, support, and care to those who deserve it most.

Job Summary

As an Associate Customer Service Representative, you will be responsible for handling customer inquiries, resolving complaints, and providing timely and accurate responses to our members, groups, providers, and brokers. You will be the face of arenaflex, representing our brand and values in every interaction. If you are a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you!

Key Responsibilities

* Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner.

• Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution.
• Meet all production, quality, and adherence standards. Attend all required training classes.
• Elevate issues to the next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Other duties as assigned or requested.

Essential Qualifications

* High School Diploma or GED required for all levels.

• 1-2 years of customer service experience in a call center, with healthcare customer service experience strongly preferred.
• Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check.

Preferred Qualifications

* Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.

• Ability to handle multiple tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and navigate through multiple systems simultaneously.
• Ability to maintain composure under stressful and fast-paced conditions.
• Strong written and verbal communication skills.
• Ability to communicate complex information in a simple, customer-facing way.

Work Schedule and Training

* Work Schedule: 11:30 AM-8:00 PM

• Training hours: 8:00 AM-4:30 PM (7 weeks)

Additional Information

* As part of the hiring process, we will perform a pre-hire background check, drug screen, and credit check to meet Department of Defense (DoD) requirements. Significant negative history (e.g., accounts currently in collections) could result in disqualification. Successful attainment of a DoD level 2 clearance is also required.

• This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays, and/or weekends.

Equal Employment Opportunity

arenaflex and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity, or any other category protected by applicable federal, state, or local law. arenaflex and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job!

Contact Us

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EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity Apply for this job