Experienced Full Stack Customer Service Representative – Commercial and Public Sector Support

At arenaflex, we're on a mission to revolutionize the customer experience by providing exceptional support to our clients across the commercial and public sectors. As a key member of our team, you'll play a vital role in delivering top-notch service to our customers, helping them navigate complex issues, and ensuring their satisfaction with our products and services.

About arenaflex

arenaflex is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services. With a strong presence in the industry, we've established ourselves as a trusted partner for businesses looking to enhance their customer experience and drive optimal performance. Our commitment to innovation, quality, and customer satisfaction has earned us recognition as one of the fastest-growing companies in the country.

Job Overview

As an Experienced Full Stack Customer Service Representative, you'll be responsible for handling inbound calls, making outbound sales inquiries, and providing exceptional support to our customers. You'll work closely with our team to resolve customer issues, sell new products and services, and ensure best-in-class customer experience. This role requires you to interact with hundreds of customers each week, across the country, to resolve support issues, sell new products and services, and ensure best-in-class customer experience.

Key Responsibilities

* Listen to and resolve customer issues in a timely and professional manner

• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade customers
• Explain and position products and processes when interacting with customers
• Appropriately escalate customer dissatisfaction
• Ensure first call resolution through problem-solving and effective call handling
• Collaborate with the team to achieve sales and customer satisfaction goals
• Stay up-to-date with product knowledge and industry trends to provide expert advice to customers

Candidate Qualifications

We're looking for highly motivated, energetic, and dedicated individuals who are passionate about delivering exceptional customer service. If you're a team player with excellent communication skills, a strong work ethic, and a willingness to learn, we want to hear from you.

Required Qualifications

* Must be 18 years of age or older

• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation, including the training period
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications

* One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

• State or Federal work experience

Conditions of Employment

* Must be authorized to work in the country where the job is based

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

Just a Few Of The Benefits

* Medical, Dental, and Vision Coverage Options

• Paid Time-Off
• Regular Raises
• Advancement Opportunity
• Fun, Engaging Work Environment
• Casual Dress Code
• Cash and Prize Contests

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

At arenaflex, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at arenaflex are based solely on a person's merit and qualifications. arenaflex maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling arenaflex's commitment to a diverse and equal-opportunity work environment.

Disclaimer

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Regarding COVID-19

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. For more information on arenaflex's response to COVID-19, please visit www.arenaflex.world/covid-19

Apply Now

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Apply now to join our team and take the first step towards a rewarding career with arenaflex. Apply for this job