Experienced Customer Service Representative – Insurance and Benefits Marketing

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative, you'll play a vital role in our mission to improve the lives of our client members and internal team members alike. With a focus on insurance and benefits marketing, you'll have the opportunity to make a meaningful impact in the lives of our servicemembers and their families. Why Join arenaflex? arenaflex Affinity is a growing insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country. For 66 years, we've been dedicated to improving the lives of our client members and internal team members. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. We're proud to work with many veterans' organizations, ensuring that our servicemembers have the coverages they need when they need it. What We Offer At arenaflex, we believe in taking care of our team members. That's why we offer a comprehensive benefits package that includes: * Health benefits, including medical, dental, and vision coverage * 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income * A prefunded optional Flexible Spending Account (FSA) * 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit * Our medical plan has in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy * 10 days of vacation your first year, with an additional day added each year * 13 paid and closed holidays each year Job Summary As a Customer Service Representative, you'll be responsible for providing exceptional service to our clients, including general service inquiries, resolving customer concerns, and educating customers on the value of our insurance and non-insurance products. This role is critical to our customer satisfaction and retention strategy, and you'll have the opportunity to make a meaningful impact in the lives of our clients. Essential Job Functions * Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, adhering to our quality program metrics to ensure an excellent customer experience * Update and maintain customer billing and eligibility information in all required and appropriate areas of our administrative system * Process and fulfill customer requests in adherence with approved and prescribed policies and procedures * Maintain current knowledge of policies, procedures, and product changes, including active offers to members * Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience * Perform other miscellaneous functions and special projects as assigned * Soft Sales Requirements * High school diploma or equivalent * Two years of customer service experience, preferably in a high-volume customer call center * Those with claims experience may be eligible for a Level II position with the successful completion of training (as applicable) * Knowledge of customer service principles and practices * Good customer service skills * Good verbal, written, and interpersonal skills * Ability to work independently or as a team member * Attention to detail * Ability to work in a fast-paced and changing environment * Ability to maintain composure in stressful situations and to manage or diffuse concerned customers * Basic proficiency in MS Office Travel and Work Schedule * No domestic travel required * Regular call center schedule * First 60 days will be in-office for training * Once training is complete, you'll work fully remote Salary and Benefits * $18.00 per hour * Comprehensive benefits package, including health, dental, and vision coverage, 401K, and more * Opportunities for career growth and professional development How to Apply If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our clients, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and take the first step towards a rewarding career in insurance and benefits marketing.

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