Experienced Customer Service Representative - Sales (Hybrid) – Voice of arenaflex

As a Customer Service Representative - Sales (Hybrid) at arenaflex, you will be the voice of our company, creating meaningful connections with each customer and redefining customer service. You will be the frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. If you're passionate about delivering exceptional customer experiences and meeting sales goals, this is your opportunity to join our team and make a lasting impact.

About arenaflex

arenaflex is a global leader in communications and technology, committed to connecting people and businesses around the world. With a rich history of innovation and a passion for customer satisfaction, we're dedicated to providing the latest technology, services, and offers to our customers. As a member of our team, you'll be part of a dynamic and collaborative environment that values creativity, teamwork, and customer-centricity.

Key Responsibilities

As a Customer Service Representative - Sales (Hybrid), you will:

• Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers.
• Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
• Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
• Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
• Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
• Be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

What You Can Look Forward To

* Paid training and additional resources to support success in your new role as an arenaflex Customer Service Representative - Sales (Hybrid).

• Competitive compensation package, including a weekly salary range of $600.00 - $696.50, plus up to $36,000 in commissions yearly if all sales goals are met.
• Amazing perks and benefits, including:

+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone

What We're Looking For

* Call center or customer service experience.

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• WFH Requirements:

+ You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). + You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities

As a Customer Service Representative - Sales (Hybrid) at arenaflex, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a focus on customer-centricity and sales growth, you'll have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that values diversity, inclusion, and employee well-being. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. As a member of our team, you'll have access to extensive employee wellness programs, employee discounts, and a comprehensive benefits package.

How to Apply

If you're passionate about delivering exceptional customer experiences and meeting sales goals, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our work-from-home roles and to submit your application. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities.

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