Experienced Customer Service Representative - Remote

Join arenaflex, a leading healthcare industry expert, in revolutionizing patient accounting and customer service. As an Experienced Customer Service Representative, you will be the face of arenaflex, providing exceptional support to patients and families, and helping to drive business growth through efficient and effective problem-solving.

About arenaflex

arenaflex is a renowned healthcare industry expert with 30 years of experience in providing innovative solutions to clients across the United States. With a strong presence in over 135 local regions, we help our clients strengthen their financial and clinical performance, serve their communities, and succeed in the business of healthcare. Our mission is to redefine healthcare services by providing cutting-edge solutions, a competitive benefits package, and leadership opportunities to take your career to the next level.

Job Summary

As an Experienced Customer Service Representative, you will be responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low, you may make outbound follow-up calls on outstanding AR accounts to ensure timely resolution and excellent customer experience. Your exceptional customer service skills, problem-solving abilities, and professional demeanor will make you an invaluable asset to our team.

Essential Duties and Responsibilities

* Answer inbound customer service calls and make some outbound follow-up calls in a professional, service-oriented manner, ensuring timely resolution and excellent customer experience.

• Ascertain the reason for the call and assist the caller with their questions, concerns, or problems, focusing on first call resolution.
• Facilitate resolution by referring the matter to the issue/content expert, escalating the matter to a supervisor, requesting the appropriate information, or taking appropriate action to ensure effective resolution.
• Perform other duties as assigned by management.

Knowledge, Skills, Abilities

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Exceptional customer service skills, including effective and efficient problem-solving and analyzing skills.
• Professional and calming tone of voice with complete command of the English language, free of use of inappropriate grammar.
• Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact.
• Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving techniques.
• Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
• Ability to function effectively under stress, conflicting demands on time and attention, and sometimes, under duress from difficult personalities.
• Ability to interpret and apply reimbursement aspects of managed healthcare contracts.
• Attentive listening skills.
• Ability to clearly articulate a response to the customer using appropriate voice modulation.

Education/Experience

* High school education or the equivalent.

• 1-2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Ability to sit at a computer terminal for extended periods of time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Call Center environment with headset and multiple workstations within close proximity.
• Hospital Environment may include direct patient interaction.

Compensation and Benefits

* Pay: $15.80 - $23.70 per hour, depending on location, qualifications, and experience.

• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.
• Medical, dental, vision, disability, and life insurance.
• Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee Assistance program, Employee discount program.
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, arenaflex offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status. arenaflex will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, please apply to this position by clicking the link below: Apply Job! Apply for this job