Experienced Customer Service Representative – Delivering Exceptional Client Experiences in a Dynamic Call Center Environment

At arenaflex, we're committed to providing top-notch customer service that exceeds our clients' expectations. As an Experienced Customer Service Representative, you'll be the first point of contact for our clients within our 24/7/365 call center, providing primary communication links following department procedures. Your role will be crucial in ensuring customer satisfaction by providing courteous, professional, and efficient service at all times.

About arenaflex

arenaflex is a leading provider of innovative solutions that address a range of IT needs, from security and communications to systems and networks, software applications, cloud, and managed services. With a rich history dating back to 1982, we've grown from providing technology maintenance services to becoming one of the top IT services and solutions providers in the US. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact.

Responsibilities

As an Experienced Customer Service Representative, you'll be responsible for:

• Handling approximately 80-100 in-bound and out-bound client calls daily, obtaining and documenting incidents
• Providing courteous, professional, and efficient service to customers at all times
• Performing a variety of tasks, including call monitoring, multitasking, and meeting skill set ratios
• Responding quickly to problem/critical situations and adapting to company/department changes
• Obtaining training as required and staying up-to-date with industry developments
• Following proper phone etiquette procedures using precision and accuracy with variable systems
• Encouraging and listening to suggestions and recommendations to continually improve customer service operations

Schedule and Work Environment

This is a full-time position with a hybrid schedule, requiring you to be in training Monday-Friday, 8:30-5. Once training is completed, the schedule will be three 12-hour days, 7am-7:30pm, with one weekend day and the other standby day to be determined. You'll be required to be accessible by cell phone and fulfill standby duties as scheduled.

Qualifications

To be successful in this role, you'll need:

• Excellent communication skills with the ability to communicate at all levels of an organization, internally and externally
• Strong typing ability
• Self-starting skills with organizational, time management, and analytical skills
• Basic knowledge of Microsoft Word and Excel
• 2 years prior Customer Service call center experience preferred
• Some experience with low-level troubleshooting is a plus
• Ability to work well in a fast-paced environment and team atmosphere
• Shift flexibility with this position
• A valid driver's license and proof of vehicle insurance
• Legally authorized to work in the US without sponsorship
• A "can-do" attitude and a willingness to learn and adapt

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that includes:

• Competitive salary
• Rich benefit plan, including Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick
• Certification and hands-on training
• Discounts for local event entertainment and health clubs
• A dynamic work environment with many corporate culture amenities

Why Join arenaflex?

We're a top workplace every year since 2012, and we're committed to creating a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact. If you're motivated, enthusiastic, and passionate about delivering exceptional customer service, we'd love to have you join our team.

How to Apply

If you're ready to take your customer service skills to the next level and join a dynamic team, apply now! Please submit your application through our website, and we'll be in touch with you shortly.

Equal Opportunity Employer

arenaflex is an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status, or any other basis protected by law.

Accommodations for Individuals with Disabilities

If you're an individual with a disability and need assistance in applying for a position, please contact [email protected]. We're committed to providing reasonable accommodations to ensure equal access to employment opportunities.

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