Experienced Customer Service Representative – Delivering Exceptional Experiences at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a rapidly growing company, we're committed to putting safety, quality, integrity, and heart into every vehicle we repair and customer we serve. We're now seeking an experienced Customer Service Representative to join our team and help us achieve our mission.

Why Choose arenaflex?

At arenaflex, we offer a comprehensive benefits package, including:

• Competitive pay
• Continuous training and development opportunities
• Supportive team culture
• Company match 401K
• Medical, dental, and vision insurance
• Paid time off, including 6 paid holidays
• Rewarding work environment

About the Role

As a Customer Service Representative at arenaflex, you'll be the first point of contact for our customers, providing exceptional service and support throughout the repair process. You'll be responsible for:

• Explaining and educating customers on the repair process, including insurance claim information and processes
• Maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
• Coordinating rental car and tow companies to provide one-stop service to all customers
• Ensuring all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
• Assisting with customer communication throughout the repair process
• Monitoring DRP assignments, estimate/repair appointments, and capture rates of assignments
• Following up on all DRP assignments present and past to maintain sales for the center
• Maintaining DRP logbooks and Enterprise ARMS daily
• Securing proper payments
• Assisting with reconciling invoices to payables report daily and monthly (as applicable)
• Ensuring all customer comfort items are always fresh and available for customers, as well as maintaining the customer waiting area
• Performing other administrative tasks and duties as required to successfully meet the needs of the business

Qualifications

To be successful in this role, you'll need:

• To be at least 18 years of age
• Previous experience in customer service, sales, or other related fields (preferred)
• A valid driver's license and eligibility for coverage under our company insurance policy
• Effective communication (written and verbal) and interpersonal skills
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to a fast-paced environment

Behaviors/Competencies

At arenaflex, we value:

• Integrity: Respect and accountability at every level and every interaction
• Customer Service: Providing the highest level of customer service while building customer satisfaction and retention
• Innovation: Developing and displaying innovative approaches and ideas to our business
• Teamwork: Contributing to building a positive team spirit and supporting everyone's efforts to succeed

Physical & Environmental

This role requires:

• Regular use of hands
• Talking and hearing
• Standing, sitting, and walking occasionally for long periods at a time
• Occasional reaching with hands, arms, and moving objects up to 20 pounds
• Close vision, peripheral vision, and the ability to adjust focus
• Assessing the accuracy, neatness, and thoroughness of the work assigned

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations

arenaflex is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please email or call (450)500-6808.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, please apply for this role by clicking the link below: Apply Job! Apply for this job