Experienced Call Center Representative – Data Entry and Patient Enrollment

Join arenaflex, a leading retail pharmacy and healthcare company, in a remote full-time opportunity as an Experienced Call Center Representative.

About arenaflex

arenaflex, a subsidiary of Walgreens Boots Alliance, Inc., is a leading healthcare, pharmacy, and retail company with a legacy of focusing on communities. Our mission is to make more joyful lives through better health. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a local healthcare objective serving almost 10 million clients every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive fair access to care for the country's medically underserved populations.

Job Summary

As an Experienced Call Center Representative at arenaflex, you will be responsible for performing information section and patient enrollment, answering high-volume client requests, and working under direct supervision. You will observe guideline working methods and perform obligations as per arenaflex strategies and methodology. Your key responsibilities will include:

• Utilizing arenaflex solution information section strategies and rules processes new understanding enrollment by entering information into proper framework.
• Handling patient medicine demands inside HIPAA rules and enters top-off orders for handling.
• Investigates to get missing solution data, and decipher clinical shortened forms (SIG codes).
• Settle all information section-related special cases.
• Handles correspondence to patients (inbound calls, visits, messages) and settles outbound decisions to prescribers and patients depending on the situation.
• Settle Outsider Oddballs by inspecting, gathering data, making adjustments, and resubmitting for handling as indicated by individual arrangement necessities.
• Settles on phone decisions to guarantors and others to acquire data, gain supersede endorsement, or in any case settle the Outsider Oddballs.
• Gives help to Drug specialists, both those in the office and those in different areas.
• Recognizes and conveys issues to senior-level staff as fitting.

Key Responsibilities

* Perform information section and patient enrollment as per state and government guidelines.

• Answer high-volume client requests and work under direct supervision.
• Observe guideline working methods and perform obligations as per arenaflex strategies and methodology.
• Utilize arenaflex solution information section strategies and rules processes new understanding enrollment by entering information into proper framework.
• Handle patient medicine demands inside HIPAA rules and enters top-off orders for handling.
• Investigate to get missing solution data, and decipher clinical shortened forms (SIG codes).
• Settle all information section-related special cases.
• Handle correspondence to patients (inbound calls, visits, messages) and settles outbound decisions to prescribers and patients depending on the situation.
• Settle Outsider Oddballs by inspecting, gathering data, making adjustments, and resubmitting for handling as indicated by individual arrangement necessities.
• Settles on phone decisions to guarantors and others to acquire data, gain supersede endorsement, or in any case settle the Outsider Oddballs.
• Give help to Drug specialists, both those in the office and those in different areas.
• Recognize and convey issues to senior-level staff as fitting.

Essential Qualifications

* Secondary School Certificate or GED.

• Essential level PC abilities (for instance: fire up and close down PC, use the mouse to point and snap, begin and close projects, switch between programs, save records, print reports as well and access data online).
• Essential Web search tools abilities to incorporate opening a program, composing in URLs in the right area, utilizing a web search tool, bookmarking a webpage, exploring utilizing back/forward/stop fastens, and finishing up structures on the web.
• Middle-level keyboarding abilities (something like 25 WPM, typing by memory, organizing reports).
• Convey recorded as a hard copy and verbally.
• 18 years old or more established.

Preferred Qualifications

* No less than 1 year of drug store specialist experience in a retail or call focus climate.

• Something like a year and a half as a drug store specialist with a testament/enrollment by the state as conceded by the State Board for Drug store or broadly perceived certificate office.
• Experience giving client assistance to inward and outer clients, including fulfilling quality guidelines for administrations, and assessment of consumer loyalty.
• Halfway to cutting-edge level keyboarding abilities (something like 35 WPM, typing by memory, designing archives).
• Familiarity with Spanish and English.

What We Offer

* Competitive salary of $25-$35/Hour.

• Opportunity to work in a dynamic and growing company.
• Comprehensive training and development programs.
• Collaborative and supportive work environment.
• Flexible work arrangements, including remote work options.
• Opportunities for career growth and advancement.
• Competitive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Access to arenaflex's employee assistance program.

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job