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Mortgage Associate (Licensed) - Inbound Client ...

Work from home Full-time role Hiring

This is a remote position.

About the Opportunity

The HR Pro is recruiting on behalf of a Licensed Mortgage Associate to join a high-performing, fully remote mortgage brokerage.

This role supports a strong volume of inbound opportunities and combines client-facing discovery with hands-on underwriting and deal structuring.

You will work within an established system - focusing on understanding client needs, structuring deals, and moving files forward efficiently as part of a collaborative team.

This role requires a high level of empathy and professionalism, as many clients are navigating complex life transitions and require both guidance and clarity throughout the process.

While this is a fully remote position, preference will be given to candidates based in Alberta, particularly the Edmonton area. ​

Key Responsibilities

Client Discovery & Conversion

  • Respond to inbound leads in a timely and professional manner
  • Conduct structured discovery calls to understand client needs and financial position
  • Build rapport and establish trust with clients, particularly in sensitive or complex situations
  • Confidently guide clients through next steps, including asking for commitment to proceed when appropriate
  • Underwriting & Deal Structuring

  • Review income, credit, and supporting documentation
  • Assess deal viability and identify potential challenges early
  • Independently pre-underwrite and structure mortgage solutions aligned with lender guidelines (primarily A and strong Alt-A)
  • Present clear recommendations and guide clients through available options
  • Collaborate with internal team members to strengthen and finalize submissions
  • Prepare files for submission, ensuring accuracy, completeness, and alignment with lender requirements
  • File Management & Communication

  • Maintain organized and up-to-date client records in CRM systems
  • Communicate clearly and consistently with clients throughout the process
  • Set expectations and provide updates to ensure a smooth and predictable client experience
  • Deliver both positive and challenging information with professionalism and empathy
  • Ensure compliance with internal processes, lender guidelines, and regulatory requirements
  • How This Role is Structured

    This position combines client-facing discovery with hands-on underwriting and deal structuring within a high-volume, team-based environment.

    You will be working with inbound leads and an established client base within the brokerage, guiding clients through the discovery and structuring process while following proven workflows and underwriting approaches.

    The role is well-suited to someone who enjoys both client interaction and the analytical side of mortgage underwriting, and is comfortable working within a collaborative team model where files and client relationships are supported across the team.

    Requirements

  • Active Mortgage Broker/Agent license in Canada (or ability to transfer to Alberta)
  • 3+ years of experience in a mortgage brokerage or lending environment
  • Demonstrated experience working directly with clients, with a focus on building trust, guiding conversations, and managing relationships throughout the mortgage process
  • Strong communication skills with a calm, empathetic, and professional approach, particularly when working with clients in sensitive or high-stress situations
  • Experience supporting clients through complex life events such as separation or divorce is a strong asset
  • Proven ability to review, assess, and structure mortgage files, with a focus on A lenders and strong alternative (Alt-A) solutions
  • Strong understanding of income analysis, credit review, and mortgage structuring fundamentals
  • Comfortable guiding client conversations and confidently asking for next steps or commitments, using a consultative (non-sales-focused) approach
  • Hands-on experience using a CRM system (Zoho or similar) to manage client communication, notes, and workflow
  • Experience with mortgage submission platforms (e.g., Filogix, Velocity, Expert, Finmo or similar)
  • Highly organized with strong attention to detail and follow-through
  • Able to manage multiple files in a fast-paced, high-volume environment while maintaining a high standard of client care
  • Comfortable working within a team-based environment, supporting a shared client base rather than building an independent book of business
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