Part-Time Remote Customer Service Representative

Aetna, a subsidiary of CVS Health, is a leading diversified health care benefits company with a legacy of over 160 years. We are dedicated to helping people achieve health and financial security by providing reliable health care products and services. Aetna commitment to transforming the health care industry and improving the lives of people we serve is at the heart of our mission.

Job Description: Part-Time Remote Customer Service Representative

Are you passionate about helping others and providing excellent customer service? Do you enjoy working from the comfort of your own home? Aetna is looking for motivated individuals to join our team as Part-Time Remote Customer Service Representatives. In this role, you will play a vital part in our commitment to improving the health and well-being of our members.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Provide accurate information and assistance regarding health insurance plans, benefits, and related topics.
• Navigate and utilize multiple computer systems and applications to provide comprehensive support.
• Collaborate with team members and other departments to resolve complex customer issues.
• Document customer interactions and details accurately for future reference.

Requirements:

• High school diploma or equivalent.
• Strong communication skills, both written and verbal.
• Exceptional customer service and problem-solving skills.
• Ability to work independently and as part of a remote team.
• Proficiency in using computer systems and multitasking effectively.
• Prior customer service experience is a plus but not mandatory.

Working at Aetna:

Aetna offers a supportive and inclusive work environment, even in a remote capacity. We value diversity and provide equal opportunities for our employees to grow and advance in their careers. You will receive comprehensive training and ongoing support to ensure your success as a Part-Time Remote Customer Service Representative.

Benefits:

• Competitive hourly wage.
• Flexible working hours to accommodate your schedule.
• Health, dental, and vision benefits.
• Opportunities for career advancement within Aetna.
• Access to Aetna Employee Assistance Program for personal and professional support.

Join Aetna mission to make a difference in the lives of our members while working from the comfort of your own home. Apply today to become a Part-Time Remote Customer Service Representative and be part of our dedicated team.

Aetna is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Note: The job description provided is a general overview and is subject to change based on Aetna specific requirements and needs.