Experienced Customer Service Representative - Sales (Hybrid) at arenaflex

As a leading global communications and technology company, arenaflex is seeking an experienced Customer Service Representative - Sales (Hybrid) to join our team. In this role, you will be the voice of arenaflex, providing exceptional customer service and driving sales growth through consultative approaches. If you're passionate about delivering outstanding customer experiences and meeting sales goals, we'd love to hear from you!

About arenaflex

arenaflex is a pioneer in the communications and technology industry, with a rich history dating back nearly 150 years. We've been at the forefront of innovation, from the invention of the telephone to the widespread adoption of 5G and Fiber. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day. At arenaflex, we're committed to making connections that change the world.

Job Summary

As a Customer Service Representative - Sales (Hybrid), you will be responsible for providing exceptional customer service and driving sales growth through consultative approaches. You will work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions. You will use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Key Responsibilities

* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers

• Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
• Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
• Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
• Be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business

Essential Qualifications

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation is essential
• Specific job assignments may require day, evening, weekend, or holiday hours
• Occasional overtime may be required
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong knowledge of arenaflex's products and services, as well as industry trends and technologies

Preferred Qualifications

* Experience in sales, customer service, or a related field

• Knowledge of arenaflex's sales processes and procedures
• Familiarity with arenaflex's products and services, including wireless, internet, and TV services
• Experience working in a call center or customer service environment
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Skills and Competencies

* Excellent communication, problem-solving, and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong knowledge of arenaflex's products and services, as well as industry trends and technologies
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Strong customer service skills, with a focus on delivering exceptional customer experiences
• Ability to meet sales goals and targets
• Strong knowledge of sales processes and procedures
• Familiarity with arenaflex's sales tools and systems

Career Growth Opportunities and Learning Benefits

* Paid training and additional resources to support success in your new role

• Opportunities for career growth and advancement within arenaflex
• Access to ongoing training and development programs to enhance your skills and knowledge
• Collaborative and dynamic work environment with a focus on teamwork and innovation
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture

* arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees

• Our company culture is built on a foundation of teamwork, innovation, and customer-centricity
• We offer a range of benefits and perks to support the well-being and success of our employees, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, and more
• arenaflex is an equal opportunity employer and welcomes applications from diverse candidates

Compensation, Perks, and Benefits

* Competitive salary range of $600.00 - $696.50 weekly, plus up to $36,000 in commissions yearly if all sales goals are met

• Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, and more
• Opportunities for career growth and advancement within arenaflex
• Collaborative and dynamic work environment with a focus on teamwork and innovation
• Recognition and rewards for outstanding performance and contributions to the team

How to Apply

If you're passionate about delivering outstanding customer experiences and meeting sales goals, we'd love to hear from you! Apply today to join our team as a Customer Service Representative - Sales (Hybrid) at arenaflex. Apply Job!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Apply for this job