Experienced Support Coordinator – Phone and Chat Operations

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and partners. As a Support Coordinator, you'll play a vital role in delivering exceptional customer service and ensuring seamless communication across our phone and chat systems. If you're a customer service enthusiast with a passion for problem-solving and a knack for multitasking, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced digital landscape. Our team of experts is dedicated to fostering a culture of collaboration, innovation, and customer-centricity. As a Support Coordinator, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers and partners.

Role and Responsibilities

As a Support Coordinator, you'll be responsible for providing top-notch customer service by taking and making calls from our clients and providing them with the most up-to-date solutions. Your key responsibilities will include:

• Managing inbound customer and partner calls and chats, ensuring timely and effective resolution of issues
• Making outbound customer and partner calls and chats as needed to proactively address concerns and provide support
• Overseeing day-to-day communication via phone and chat systems, ensuring seamless interactions and resolving any technical issues that may arise
• Consistently interacting with partners via email, providing clear and concise updates and information
• Building and maintaining strong relationships with our Field Leadership Team, ensuring effective communication and collaboration
• Delivering on-time communication, meeting deadlines and expectations
• Demonstrating a strong understanding of process execution, ensuring compliance with arenaflex policies and procedures
• Maintaining attention to detail, ensuring accuracy and precision in all interactions and communications
• Utilizing fast typing skills to efficiently manage chat interactions and data entry
• Multitasking in an ever-changing atmosphere, prioritizing tasks and managing competing demands
• Training peers and occasional stretch assignments, sharing knowledge and expertise to drive team success
• Performing data entry and invoicing tasks, accurately capturing customer and partner information
• Noting orders accordingly based on customer/client communication, ensuring accurate and up-to-date records

Qualifications and Education Requirements

To succeed as a Support Coordinator, you'll need:

• Experience in customer/vendor communication, with a proven track record of delivering exceptional customer service
• Experience in a high-pace call center atmosphere (preferred), with the ability to thrive in a fast-paced environment
• Experience using CRM software, with a strong understanding of customer relationship management principles
• Experience using chat systems, with the ability to efficiently manage multiple chat interactions
• Customer service experience, with a minimum of 2 years of experience in a customer-facing role

Preferred Skills

While not required, the following skills are highly desirable:

• Attention to detail, with a focus on accuracy and precision
• Problem-solving capabilities, with the ability to think critically and creatively
• Good phone etiquette, with a strong understanding of effective communication principles
• Ability to remain calm under pressure, with a focus on de-escalating customer situations
• Ability to manage multiple calls simultaneously, with a strong understanding of multitasking principles
• Ability to deescalate customer situations, with a focus on empathy and effective communication

Benefits and Perks

As a Support Coordinator at arenaflex, you'll enjoy a range of benefits and perks, including:

• 90-day waiting period applies
• Full medical, dental, and vision available
• Options for life insurance, short-term disability, and 401(k)
• Remote interview process
• Virtual meetings
• High-speed internet access, wifi with ethernet port
• PC with 2 monitors and a multi-line office phone
• 40 hours per week, with 8-hour shifts
• $17.00 per hour
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Environment and Culture

As a remote Support Coordinator, you'll have the flexibility to work from home while still being part of a dynamic and collaborative team. Our culture is built on a foundation of innovation, customer-centricity, and teamwork, with a focus on making a positive impact in the lives of our customers and partners.

How to Apply

If you're a motivated and customer-focused individual with a passion for problem-solving and multitasking, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. Don't forget to answer the application questions, including:

• Do you live in the DFW area? This is a requirement.
• Are you able to commute to our downtown Fort Worth office for 4-5 weeks of in-person training prior to working remote? This is a requirement.
• This position pays $17.00 per hour. Please only apply if you are ok with that.

We can't wait to hear from you and explore how you can join our team as a Support Coordinator at arenaflex! Apply for this job