Associate Customer Service Representative (Work from Home) - arenaflex
Join arenaflex's mission to deliver world-class customer service to America's finest and their families. As an Associate Customer Service Representative, you will play a vital role in supporting our military community through the TRICARE Dental Program (TDP), providing dental benefits to 1.8 million active duty family members and National Guard and Reserve members and their families.
About arenaflex
arenaflex has been proudly serving our military community for over two decades. Our commitment to delivering exceptional customer service has earned us a reputation as a trusted partner in the healthcare industry. As a work-from-home Associate Customer Service Representative, you will be part of a dynamic team that shares our passion for making a difference in the lives of those who serve our country.
Your Mission
As an Associate Customer Service Representative, your mission is to deliver world-class customer service to our members, resolving their inquiries and complaints in a timely and accurate manner. You will be the face of arenaflex, providing exceptional support and ensuring that our members feel valued and appreciated.
Key Responsibilities
* Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner.
* Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution.
* Meet all production, quality, and adherence standards. Attend all required training classes.
* Elevate issues to the next level of supervision, as appropriate.
* Maintain accurate records, including timekeeping records.
* Other duties as assigned or requested.
Essential Qualifications
* High School Diploma or GED required for all levels.
* 1-2 years of customer service experience in a call center, preferably with healthcare customer service.
* Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check.
Preferred Qualifications
* Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
* Ability to handle multiple tasks simultaneously and respond to customers and their issues promptly and professionally.
* Ability to take direction and navigate through multiple systems simultaneously.
* Ability to maintain composure under stressful and fast-paced conditions.
* Strong written and verbal communication skills.
* Ability to communicate complex information in a simple, customer-facing way.
Work Schedule and Training
* Work Schedule: 11:30 AM-8:00 PM
* Training hours: 8:00 AM-4:30 PM - 7 weeks
Additional Information
* As part of the hiring process, we will perform a pre-hire background check, drug screen, and credit check to meet Department of Defense (DoD) requirements. Significant negative history (e.g., accounts currently in collections) could result in disqualification. Successful attainment of a DoD level 2 clearance is also required.
* This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays, and/or weekends.
Equal Employment Opportunity
arenaflex and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity, or any other category protected by applicable federal, state, or local law. arenaflex and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.
Accessibility
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our HR Services Online at [Email available when viewing the job].
Apply Now
Ready to join our team and make a difference in the lives of America's finest and their families? Apply now to become an Associate Customer Service Representative at arenaflex.
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About arenaflex
arenaflex has been proudly serving our military community for over two decades. Our commitment to delivering exceptional customer service has earned us a reputation as a trusted partner in the healthcare industry.
Your Mission
As an Associate Customer Service Representative, your mission is to deliver world-class customer service to our members, resolving their inquiries and complaints in a timely and accurate manner.
Key Responsibilities
- Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner.
- Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution.
- Meet all production, quality, and adherence standards. Attend all required training classes.
- Elevate issues to the next level of supervision, as appropriate.
- Maintain accurate records, including timekeeping records.
- Other duties as assigned or requested.
Essential Qualifications
- High School Diploma or GED required for all levels.
- 1-2 years of customer service experience in a call center, preferably with healthcare customer service.
- Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check.
Preferred Qualifications
- Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
- Ability to handle multiple tasks simultaneously and respond to customers and their issues promptly and professionally.
- Ability to take direction and navigate through multiple systems simultaneously.
- Ability to maintain composure under stressful and fast-paced conditions.
- Strong written and verbal communication skills.
- Ability to communicate complex information in a simple, customer-facing way.
Work Schedule and Training
Work Schedule: 11:30 AM-8:00 PM
Training hours: 8:00 AM-4:30 PM - 7 weeks
Additional Information
As part of the hiring process, we will perform a pre-hire background check, drug screen, and credit check to meet Department of Defense (DoD) requirements. Significant negative history (e.g., accounts currently in collections) could result in disqualification. Successful attainment of a DoD level 2 clearance is also required.
Equal Employment Opportunity
arenaflex and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity, or any other category protected by applicable federal, state, or local law.
Accessibility
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our HR Services Online at [Email available when viewing the job].
Apply Now
Ready to join our team and make a difference in the lives of America's finest and their families? Apply now to become an Associate Customer Service Representative at arenaflex.
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