Experienced Part-time Remote Hospitality Customer Service Representative – Flexible Schedule
At arenaflex, we're dedicated to providing exceptional customer experiences for our guests, and we're looking for a skilled and enthusiastic customer service representative to join our team. As a part-time remote hospitality customer service representative, you'll be working from home three days a week, providing top-notch support to our guests and ensuring their stays with us are nothing short of amazing.
About arenaflex
arenaflex is a leading hospitality company that prides itself on delivering exceptional customer experiences. We're a dynamic and innovative team that's passionate about providing memorable stays for our guests. With a focus on flexibility and work-life balance, we're committed to creating a work environment that's both challenging and rewarding.
Job Summary
As a part-time remote hospitality customer service representative, you'll be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise during their stay. You'll be working from home three days a week, with a flexible schedule that allows you to balance your work and personal life.
Key Responsibilities
* Provide exceptional customer service to our guests via phone and email, responding to their inquiries and resolving any issues that may arise during their stay.
- Be logged into Google voice app from 9am to 9pm each Wednesday, Thursday, and Saturday, and attempt to answer all incoming calls and texts (approx 10-20 calls a day).
- Return calls within 15 minutes or less if missed (must not miss more than 10-15% of the total volume of calls that day).
- Provide answers to guests' questions in accordance with property information (provided).
- Based on guests' feedback, notify housekeepers of cleaning tasks and maintenance personnel of needed maintenance as soon as possible by logging tasks into "notes".
- Notify employer about urgent issues (same day and next day cancellations, date changes, lockouts, etc) as soon as you learn of them.
- Be part of the group chat on Wednesday, Thursday, and Saturday. You can keep group chat notifications silent. Attempt to provide early check-in to those guests who request it if units are ready according to group chat messages.
- On Wednesday, Thursday, and Saturday: check and respond to Airbnb messages twice a day: at around 12pm and again at 6-7 pm. Check messages on all other channels and do computer work once a day at 6-7 pm.
- Read and answer Airbnb and VRBO reviews once a week, log all negative comments.
- Assign housekeeping shifts based on report that is emailed daily.
- Employee will send an email to Employer at the end of the day (Wednesday, Thursday, Saturday) with any issues that required authorization/help of the Employer or if no such issues - Employee will send "nothing to report" email.
Essential Qualifications
* Experience in hospitality customer service (at least 1 year)
- Knowledge of how to use HOST SIDE of Airbnb, VRBO, Booking.com, and Expedia websites
- Knowledge of Beds24 software
- Ability to work from home three days a week (Wednesday, Thursday, and Saturday)
- Ability to work a flexible schedule (9am-9pm PST)
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
Preferred Qualifications
* Previous experience working with Airbnb, VRBO, Booking.com, and Expedia as a host
- Experience with Beds24 software
- Knowledge of Google voice app
- Ability to work in a fast-paced environment
- Strong attention to detail and organizational skills
Skills and Competencies
* Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment
- Knowledge of hospitality industry and customer service principles
- Ability to learn and adapt to new systems and processes
Career Growth Opportunities and Learning Benefits
* Opportunities for career growth and advancement within arenaflex
- Ongoing training and development to enhance your skills and knowledge
- Flexible schedule and work-life balance
- Competitive compensation and benefits package
Work Environment and Company Culture
* Work from home three days a week (Wednesday, Thursday, and Saturday)
- Flexible schedule and work-life balance
- Collaborative and dynamic work environment
- Opportunities for career growth and advancement within arenaflex
- Ongoing training and development to enhance your skills and knowledge
Compensation and Benefits
* Competitive compensation package ($1,250-$1,350 per month)
- Flexible schedule and work-life balance
- Opportunities for career growth and advancement within arenaflex
- Ongoing training and development to enhance your skills and knowledge
- Benefits package includes flexible schedule, work-life balance, and opportunities for career growth and advancement.
How to Apply
If you're a motivated and enthusiastic customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Application Questions
* Do you plan to combine this job with an existing job? If yes, please describe your existing schedule: what days, what hours.
- Are you on PST time zone?
- Have you worked with Beds24 platform? Please describe: how long, when, etc.
- Do you have hospitality customer service experience? Please describe, how many years, what kind.
- Do you have knowledge of how to use HOST SIDE of Airbnb, VRBO, Booking.com, Expedia (not as a guest)? How long have you used those websites as a host?
Work Location
Remote work from home three days a week (Wednesday, Thursday, and Saturday). Apply for this job