Experienced Full Stack Customer Solutions Specialist – 3rd Shift Roadside Assistance
Join arenaflex, North America's fastest growing roadside assistance company and dispatch technology platform, as we revolutionize the way we provide best-in-class roadside assistance to our members. Are you a customer-oriented individual with a passion for helping people? Do you thrive in a fast-paced environment where no two days are the same? If so, we're seeking dedicated and enthusiastic candidates to join our team of Customer Solutions Specialists (CSSs) as a 3rd Shift Customer Solutions Specialist.
About arenaflex
arenaflex operates multiple 24x7x365 call centers, including Canada, with headquarters located in downtown Johnson City, TN. Our business objective is to provide top-notch roadside assistance to all our members. With our cutting-edge technology, we're constantly innovating and improving our services to ensure that our members receive the best possible experience.
Job Summary
As a 3rd Shift Customer Solutions Specialist, you will be responsible for taking in-bound calls from members in need of roadside assistance (tire change, jump start, tow) via phone, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow-up. Our revolutionary technology takes the guesswork out of the job and provides you with all the tools you need to be successful.
Key Responsibilities
* Answer inbound member calls and ask essential questions to understand each member's unique situation
- Navigate computer program, input information to locate each member, and identify nearby service providers
- Accurately collect and perform data entry of all required member/provider information
- Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
- Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
- Consistently meet company standards and specified goals as assigned by management on a regular basis
- Maintain confidentiality of account information
- Escalate any issues that may arise to management
- Adhere to the prescribed policies and procedures as outlined in the Employee Handbook
Essential Qualifications
* High school diploma or equivalent required
- Minimum 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace
- Excellent communication skills – professional, articulate voice; ability to listen and communicate effectively
- Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
- Emotional resilience and the ability to handle upset members in a calm, professional manner
- Positive attitude and ability to work well with others
- Ability to work in a fast-paced environment while maintaining a professional attitude
Preferred Qualifications
* Experience with computer-aided dispatch (CAD) systems
- Familiarity with customer relationship management (CRM) software
- Previous experience in a call center or customer service environment
- Certification in customer service or a related field
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to adapt to changing situations and priorities
- Strong technical skills, including proficiency in computer software and hardware
Career Growth Opportunities and Learning Benefits
* Opportunities for career advancement with proven skills
- Paid training – no experience required!
- Performance-based incentives
- Sign-On & Referral Bonuses Available
- Flexible work environment with work from home opportunities available
- Paid Holidays & Paid Time Off
- Benefits including Health, Dental, and Vision plans
Work Environment and Company Culture
* arenaflex is a fun and friendly work environment with a casual dress code
- Inbound Calls Only – No Cold Calls, No Sales, No Collections!
- Opportunities to work from home and flexible scheduling
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
Compensation and Benefits
* Competitive hourly rate: $12.00 - $15.00
- Benefits including Health, Dental, and Vision plans
- Paid Holidays & Paid Time Off
- Flexible work environment with work from home opportunities available
- Performance-based incentives
- Sign-On & Referral Bonuses Available
How to Apply
If you're a motivated and customer-focused individual who is passionate about helping people, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
Note
arenaflex is a rapidly growing company, and we're constantly innovating and improving our services. As a 3rd Shift Customer Solutions Specialist, you will be part of a dynamic team that is dedicated to providing exceptional customer service and support. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply today! Apply for this job