Experienced Customer Service Representative – Telemed Interviewer

At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch support to our clients. As an experienced Customer Service Representative – Telemed Interviewer, you'll play a vital role in supporting our Telemed team by ensuring all incoming work is assigned and completed within the same day. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and are eager to grow your career, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals and organizations to achieve their goals through cutting-edge technology, exceptional customer service, and a commitment to excellence. We're a dynamic and forward-thinking organization that values diversity, inclusivity, and collaboration. Our team is dedicated to making a positive impact in the lives of our clients and customers, and we're excited to have you join our journey!

Job Summary

As a Customer Service Representative – Telemed Interviewer, you'll be responsible for supporting the Telemed team by:

• Answering incoming telephones for Telemed Interviews, field offices, agents, brokers, applicants, and clients
• Handling complaints and providing exceptional customer service
• Obtaining health history and personal information from clients applying for insurance
• Promoting professionalism and adhering to confidentiality agreements
• Acting as a mentor for teammates, providing training and assisting with special projects
• Participating in development programs and maintaining certification where applicable
• Cross-training to other positions as directed
• Training teammates on new tasks and mentoring new employees
• Answering questions on process and system functionality

Key Responsibilities

* Interviews: + Conduct Telemed Interviews with clients applying for insurance + Obtain health history and personal information from clients + Promote professionalism and adhere to confidentiality agreements

• Customer Service:

+ Support the mission statement to develop, enhance, and promote quality customer service through team efforts + Exhibit flexibility, sensitivity, and respect, maintaining a working relationship with all team members

• Training & Development:

+ Attend and participate in development programs + Maintain certification where applicable, and continue to improve skills + Cross-train to other positions as directed + Train teammates on new tasks, mentor new employees + Answer questions on process and system functionality

• Professional Image:

+ Exhibit professional demeanor at all times while representing arenaflex

• Goals & Objectives:

+ Set goals and objectives for professional growth + Reviews and revises these on an ongoing basis + Gives input and supports management/practice decisions

Qualifications

* High School diploma or equivalent

• Good organizational skills
• Effective communication skills and critical thinking
• Ability to work compatibly as a team member with co-workers
• Ability to logically think and determine the next step to pursue
• Prefer 6 months of customer service experience and knowledge of medical terminology

Working Conditions

* Part-Time: 25-29 hours per week

• Physical requirements:

+ Ability to sit for extended periods + Lift up to 10 lbs + Utilize computer, monitor, and keyboard for assigned shift

Remote Requirements

* Desktop or laptop computer with Windows 10 or newer (no Chromebooks, iPads, or tablets)

• A second monitor will be needed prior to starting this position, if hired
• High-speed internet capable of being wired (cannot use Wi-Fi for this position)
• Headset
• Office or quiet place in home to work

What We Offer

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options

How to Apply

If you're passionate about delivering exceptional customer service and are eager to join a dynamic and forward-thinking organization, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job