Experienced Client Support Coordinator – Music Distribution and Technology

At arenaflex, we're revolutionizing the music industry with cutting-edge technology and innovative services. As a leading full-service B2B music distributor, we're proud to work with forward-thinking music companies, including Beggars Group, Epitaph, Naxos, and Ninja Tune. Our mission is to empower artists, labels, and distributors to succeed in the ever-evolving music landscape. We're seeking an experienced Client Support Coordinator to join our dynamic team. As a key member of our Client Support team, you'll be the first point of contact for record labels and DSP partners, ensuring seamless communication and exceptional support. This is an excellent opportunity to kick-start your career in the music distribution and technology space, with growth opportunities and a chance to develop new skills in a tech-savvy environment.

What You'll Do:

As a Client Support Coordinator, you'll be responsible for:

• Providing exceptional customer support to record labels and DSP partners, ensuring timely and accurate resolution of queries and issues
• Ensuring the quality of digital releases, which are being sent to digital service providers (Spotify, Apple Music, etc.) worldwide
• Collaborating with cross-functional teams to resolve complex issues and implement process improvements
• Staying up-to-date with industry trends, new technologies, and arenaflex's suite of best-in-class products
• Participating in agile management processes and contributing to the development of new features and services
• Working closely with our international team to ensure seamless communication and support across multiple time zones

Who You Are:

* You have a clear passion for music and an affinity with the online music industry

• You have experience with classical music, either playing an instrument or handling classical metadata
• You are customer and detail-oriented, with strong communication skills on an international level
• You are fluent in English (written and verbal) and have an analytical approach to problem-solving
• You want to work in a tech-savvy environment and develop new skills
• You are hard-working, organized, and able to prioritize multiple tasks
• You operate well in a team and are comfortable working with an agile management process

Who We Are:

* A growing company with strong ambitions, committed to innovation and excellence in the music industry

• An international business environment made up of colleagues and clients around the world with diverse backgrounds in music and tech
• A dynamic and collaborative team, with opportunities for growth and professional development
• A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace culture

What We Offer:

* A competitive salary and benefits package, including health insurance, retirement plan, and paid time off

• Opportunities for professional growth and development, including training and education programs
• A dynamic and collaborative work environment, with a focus on teamwork and innovation
• A commitment to work-life balance, with flexible scheduling and remote work options
• Access to cutting-edge technology and innovative services, with opportunities to develop new skills and expertise

How to Apply:

If you're passionate about music, technology, and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for the role. We can't wait to hear from you!

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