Experienced Bilingual Customer Service Representative – Commercial Energy Customer Care
At arenaflex, we're dedicated to delivering exceptional customer experiences in the commercial energy business. As a Customer Service Representative on our remote team, you'll play a vital role in delivering top-notch support to our clients and their customers. If you're passionate about providing outstanding service, have a knack for problem-solving, and are eager to learn about the energy industry, we want to hear from you.
About arenaflex
arenaflex is an 8(a), WOSB, LGBTE, and WBE-owned management consulting firm founded in 1990. We're committed to providing high-quality staffing and executive search services, blending the best in people with the ongoing demands of the workplace. Our team is passionate about delivering exceptional results and creating a culture of equality and inclusivity.
Job Description
As a Customer Service Representative on our remote team, you'll be responsible for delivering exceptional customer experiences in the commercial energy business. You'll work closely with our dedicated energy team to provide prompt and accurate processing of energy efficiency applications, as well as provide overall customer service in a specialized and technical environment. Your daily work will involve:
- Non-scripted customer interactions via phone, email, and software chat application
- Professional outreach to customers and program participants
- Reviewing and assisting customers with energy application inquiries and program questions
- Other administrative duties as assigned
Key Responsibilities
* Provide exceptional customer service to commercial energy customers via phone, email, and software chat application
- Process energy efficiency applications accurately and efficiently
- Assist customers with program questions and inquiries
- Collaborate with the energy team to resolve customer issues and concerns
- Perform other administrative duties as assigned
Essential Qualifications
* High school diploma or equivalent
- 2+ years of professional work experience
- 2+ years of proficiency with MS Word, Excel, and other programs within the MS Office Suite
- Ability to pass a background check
Preferred Qualifications
* Previous business processing or back-office experience
- Ability to accurately process applications within a highly repetitive processing environment
- Previous sales or customer service experience
- Computer skills, including data entry with a high degree of accuracy and speed, and database navigation
- Strong communication skills, both written and oral
- Ability to display high energy level, positive attitude, and enthusiasm for the program
- Experience working with program participants ranging from homeowners to contractors
- Identifies, defines, and resolves problems in a timely manner
- Ability to work independently and with others
- Strong organizational and analytical skills
- Ability to type 45-50 wpm
- Team player with the ability to work in a fast-paced environment
- Superior interpersonal skills, including courtesy, professionalism, and a cooperative attitude
- Ability to be flexible to handle multiple priorities and to work limited overtime as necessary
- Able to sit for prolonged periods of time
- Takes pride in own ability to positively make a difference in the lives of program participants
- Desire and ability to quickly learn about the energy business
Skills and Competencies
* Strong communication and interpersonal skills
- Ability to work independently and with others
- Strong organizational and analytical skills
- Ability to type 45-50 wpm
- Proficiency with MS Word, Excel, and other programs within the MS Office Suite
- Experience with data entry and database navigation
- Ability to learn and adapt to new software and systems
- Strong problem-solving and critical thinking skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our team members grow and develop their skills. As a Customer Service Representative, you'll have access to:
- Ongoing training and development opportunities
- Mentorship and coaching from experienced team members
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
Work Environment and Company Culture
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team members work from the comfort of their own homes, with access to state-of-the-art call center technology and online web chat. We're committed to creating a culture of equality and inclusivity, where everyone feels valued and respected.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- A salary range of $40,000 - $60,000 per year, depending on experience
- Comprehensive health insurance, including medical, dental, and vision coverage
- Retirement savings plan, including a 401(k) match
- Paid time off, including vacation days, sick leave, and holidays
- Opportunities for professional development and career advancement
- A dynamic and supportive work environment
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to building a diverse and inclusive team. We welcome applications from candidates of all backgrounds, experiences, and perspectives. Apply for this job