Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at arenaflex

Join arenaflex, a leading innovator in the entertainment industry, as we seek an experienced External Support Engineer to bridge the gap between content creation teams and our internal tools engineering team. As a key member of our support team, you will be the first point of contact for content teams facing issues with our tools, and will work closely with our tools engineering team to resolve these issues efficiently.

About arenaflex

arenaflex is a global leader in the entertainment industry, producing and distributing content to millions of subscribers worldwide. Our innovative approach to content creation and distribution has disrupted the traditional entertainment industry, and we continue to push the boundaries of what is possible. At arenaflex, we value creativity, innovation, and collaboration, and we are committed to providing our employees with the resources and support they need to succeed.

Job Summary

As an External Support Engineer at arenaflex, you will be responsible for providing technical support to content teams, creating reference materials and training programs to help them get up to speed with our toolset, and solving and debugging issues with tools and workflows. You will also work closely with our tools engineering team to develop tools and processes that improve efficiency and quality, and will partner with other engineers to drive features from initial concept to completion.

Essential Functions/Responsibilities

* Provide technical support to content/external teams in regards to use of content tools, including troubleshooting and resolving issues with tools and workflows

• Create reference materials and provide training to get external teams up to speed with the toolset, including developing documentation and training programs
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users, and escalate more complex or problematic issues to the tool development team
• Advocate for tools, workflow improvements, and suggestions from external teams, and work with production to track these issues in JIRA
• Partner with other engineers to develop tools and processes that improve efficiency and quality, and guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplify reliability, accountability, and professionalism in all work-related interactions, including working with external partners and stakeholders

Skills and Abilities

* Ability to read and understand C# code, and experience with Unity 3D game and tool development

• Good written and verbal communication skills, including working with external partners and stakeholders
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills, including prioritizing and managing numerous requests simultaneously
• Self-motivating, with the ability to work independently and as part of a team
• Experience with Jira, Confluence, or other defect tracking software, and iOS and Android mobile development experience

Education and Experience

* Bachelor's degree in Computer Science or related field, or equivalent work experience

• Experience supporting a live service or tool environment, with a strong understanding of software development principles and practices
• 5 years' experience in delivering production-level code in a professional environment, with a strong track record of problem-solving and collaboration

Position Type/Expected Hours of Work

Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and other work-related activities during this time. We are a remote-friendly company, and we offer flexible work arrangements to support our employees' needs.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary Range

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

Benefits and Perks

* Competitive salary and benefits package

• Flexible work arrangements, including remote work options
• Opportunities for professional growth and development, including training and mentorship programs
• Collaborative and dynamic work environment, with a strong focus on innovation and creativity
• Access to the latest technology and tools, including a state-of-the-art development environment
• Recognition and rewards for outstanding performance and contributions to the company

How to Apply

If you are a motivated and experienced External Support Engineer looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job