Experienced Customer Service Representative - Remote Call Center Administration

At arenaflex, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our brands, including arenaflex Home Solutions, invest in our commitment to make each home safer and more livable. In addition to serving our customers, arenaflex strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work as well as a multi-recipient of Top Workplaces. From free benefits to people-focused committees like the Women's Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making arenaflex a great place to work every day... because who doesn't want a job they can look forward to? Come grow your career with us!

About arenaflex

arenaflex is a leading home improvement company that is dominating the industry as we continue to grow. We work hard and play harder. For us, we strive to be better than the best and we want you to join in our success! With offices across the U.S. and Canada, our team is diverse and strong. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions. We are committed to our employees' growth, which we demonstrate by:

• Providing cutting-edge solutions, both for employees and customers
• Partnering with our customers to build strong and trusted relationships
• Empowering employees to grow and succeed in a supportive environment
• Supporting our communities to give back to the people that matter most

Job Summary

We are seeking an experienced Customer Service Representative to join our remote call center team. As a Customer Service Representative, you will be the face of arenaflex, providing exceptional customer service to our clients and internal customers. You will be responsible for handling customer inbound and outbound calls, scheduling customer service calls, and reviewing completed service tickets for quality assurance. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you!

Key Responsibilities

* Provide excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers, and senior leaders

• Schedule service customers with local technicians, as needed
• Review completed service tickets for quality assurance in region
• Act as a liaison and corporate contact for arenaflex installation and service teams at the local office in your region
• Be enthusiastic, adaptable, and patient, as well as highly detail-oriented and data-efficient
• Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives
• Perform other duties as assigned by supervisor

Essential Qualifications

* High School Diploma or equivalent

• At least 1 year of customer service experience
• At least 1 year of previous office or administrative experience
• Computer and keyboard proficient, job duties performed are essentially paperless
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball"
• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality
• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
• Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion
• Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection
• Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction
• Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization
• Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions

Preferred Qualifications

* Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)

• Ability to type at least 50 words per minute (wpm)
• Highly organized, with strong time management skills and the ability to be resourceful when necessary

What We Offer

* Industry-leading compensation package

• Fully paid Medical, Dental, and Vision benefits after 90 days
• 401k Savings Plan
• Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
• Childcare benefits to support families
• Endless opportunity for growth and advancement. Just ask our current employees!

Other Perks

* Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling

• Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions
• Gym membership compensation - your insurance will help cover the cost of your gym membership!
• Groups like VetConnect & the Women's Committee to help you get involved and to provide resources for your success

Why Join arenaflex?

* We are a certified Great Place to Work and a multi-recipient of Top Workplaces

• We offer a welcoming and inclusive workplace with a family-owned feel
• We are committed to our employees' growth and provide opportunities for advancement
• We are a leader in the home improvement industry and are dominating the market
• We offer a competitive compensation package and comprehensive benefits

How to Apply

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Apply now to join our remote call center team and become a part of the arenaflex family! Apply Job! Apply for this job