Experienced Strategic Customer Experience Support Analyst – Supply Chain Solutions

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our team, you'll play a vital role in driving innovation and improving service performance through strategic supply chain solutions. If you're passionate about data-driven decision-making, customer-centric results, and collaborative problem-solving, we want to hear from you!

Job Summary:

As a Senior Customer Experience Strategic Support Analyst, you'll be responsible for managing projects that improve service performance and engagement with customers. You'll develop and implement quantitative analytical solutions to support strategic performance and customer experience initiatives, utilizing advanced business analysis skills and database tools to drive innovative and quality results. Your expertise will be sought after by cross-functional teams, and you'll maintain positive, effective relationships with key internal and external contacts.

Key Responsibilities:

* Manage projects related to supply chain solutions that improve service performance and engagement with customers, including design and implementation of new solutions and issue resolution

• Develop and implement quantitative analytical solutions to support strategic performance and customer experience initiatives
• Utilize advanced business analysis skills, database tools, and generated data to improve techniques that drive innovative and quality, customer-centric results and forecasting
• Proactively develop recommendations for arenaflex/customer opportunities and internal processes within cross-departmental projects
• Maintain positive, effective relationships with key internal and external contacts, including presentation of analytical results and solution recommendations to stakeholders on a regular cadence

Essential Qualifications:

* Bachelor's degree or equivalent

• Four (4) years of work experience in external customer problem resolution
• Demonstrated knowledge of business software applications
• Strong interpersonal skills
• Directly related experience may offset degree requirements
• Directly related advanced degrees may offset experience requirements

Preferred Qualifications:

* Master Export Specialist (MES) – Customs Broker License

• Quality improvement certification and/or experience such as QDM, Six Sigma, Total Quality Management, or related
• Coordination of air and ocean shipments – including booking, planning, document preparation, and tracking
• Customs import controls and clearance experience
• Certified Export Specialist (CES)
• Certified Customs Specialist (CCS)

Skills and Competencies:

* Advanced business analysis skills

• Database tools and data analysis
• Strategic thinking and problem-solving
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Strong analytical and problem-solving skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Customer Experience Strategic Support Analyst, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced professionals
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture:

arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer-centricity. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, diverse, and supportive. As a Senior Customer Experience Strategic Support Analyst, you'll be part of a talented team that's dedicated to making a positive impact.

Compensation and Benefits:

arenaflex offers a competitive compensation package, including:

• U.S. Pay Range: $5,364.26/month - $9,476.86/month
• Additional pay, premiums, or bonus potential
• Health, vision, and dental insurance
• Retirement plan
• Tuition reimbursement

Additional Details:

This position may be located anywhere within the United States, excluding Alaska, Hawaii, and US territories. Depending on your location, you may be required to work at a arenaflex Campus location several times per week.

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that values and respects all employees. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

Applicant Rights:

arenaflex is committed to complying with all applicable federal and state employment laws. Applicants have rights under Federal Employment Laws, including:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant:

arenaflex participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

Apply Now:

If you're passionate about delivering exceptional customer experiences and driving innovation through strategic supply chain solutions, we want to hear from you! Apply now to join our talented team at arenaflex. Apply for this job