Rewritten Job Title:

Join arenaflex's Dynamic Team as a Customer Experience Analyst – Data-Driven Insights for Innovative Retail Solutions

Are you passionate about delivering exceptional customer experiences and driving business growth through data-driven insights? Do you thrive in fast-paced environments and enjoy collaborating with cross-functional teams to achieve ambitious goals? If so, we invite you to apply for the Customer Experience Analyst role at arenaflex, a leading provider of innovative retail solutions.

About arenaflex

arenaflex is a cutting-edge company that's revolutionizing the retail industry by automating the check-out process and enabling customers to Just Walk Out. Our mission is to reduce the friction of the traditional shopping experience and provide customers with a seamless, enjoyable, and personalized experience. We're committed to innovation, customer obsession, and operational excellence, and we're looking for talented individuals who share our passion and values.

About the Role

We're seeking an experienced Customer Experience Analyst to join our dynamic team and contribute to the development and launch of new technology at customer locations. As a Customer Experience Analyst, you'll play a critical role in evaluating the functionality and customer experience of new technology, providing technical and CX feedback to development teams, and collecting customer feedback to quantify the impacts of new technology. Your expertise will help us deliver a world-class shopping experience and drive business growth through data-driven insights.

Core Job Tasks

• Evaluate the functionality and customer experience (CX) of new technology
• Provide technical and CX feedback to development teams
• Visit customer sites and deploy new technology
• Collect customer feedback and quantify impacts of new technology
• Summarize results in writing for presentation to development team leadership

Basic Qualifications

• A 4-year science/engineering degree
• Strong communication and data analysis skills
• Minimum of 2 years of product development experience in consumer hardware development and deployment
• Previous experience teaching and communicating complex topics, both written and verbally, to diverse audiences
• Previous experience analyzing risk/reward tradeoffs and making decisions in an ambiguous and ever-changing environment

Preferred Qualifications

• Bachelor's Degree in Engineering or similar technical field
• Scripting skills
• Formal coursework/training in project management

Contract Details

• Contract Length: 11 Months
• Location: Remote (50% travel, so best to be near a main US airline Hub)
• Pay range: $38 - $42 per hour

About arenaflex's Culture and Benefits

At arenaflex, we're committed to creating a diverse, inclusive, and supportive work environment that fosters growth, innovation, and collaboration. Our team members enjoy a range of benefits, including:

• A competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• A commitment to diversity, equity, and inclusion

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business growth through data-driven insights, we invite you to apply for the Customer Experience Analyst role at arenaflex. Please submit your application, including your resume and a cover letter, through our online portal.

arenaflex is an equal opportunity/affirmative action employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law.