Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at arenaflex

Are you a problem solver with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are the same? If so, we invite you to join arenaflex as an Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) and be part of a team that's revolutionizing the way we connect around the world.

About arenaflex

arenaflex is one of the world's leading providers of technology and communications services, transforming the way we connect around the globe. We're a human network that reaches across the globe and works behind the scenes, anticipating, leading, and believing that listening is where learning begins. In crisis and in celebration, we come together – lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

Job Summary

As an Experienced Customer Service Coordinator – BGCO at arenaflex, you'll be at the heart of our business and government customer service operations, delivering on our promise of a superior customer experience. You'll work with our business and government customers over the phone to answer their questions, identify their needs, and provide solutions to their business challenges. Your role will be to grow our business within existing accounts, build customer relationships, and increase company revenue through the sale of Verizon solutions.

Key Responsibilities

• Grow our business within existing accounts by identifying opportunities to upsell and cross-sell Verizon solutions

• Build customer relationships, earning their loyalty and trust through exceptional customer service and support
• Ask questions, listen intently, and identify what the customer really needs to provide solutions to their business challenges
• Troubleshoot problems and resolve a range of customer issues about device(s), billing, and/or service concerns
• Sell the value of Verizon solutions and increase company revenue
• Be solution-oriented and proactive, providing first call resolution, eliminating repeat calls, and reducing unnecessary transfers
• Deliver efficient customer support on large accounts using web-based tools

Work Environment

This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. It's essential to have a private workspace free of distractions to set you up for success. To be eligible for this position, you must be located within a 90-minute commute of the Alpharetta, GA - Annapolis Junction, MD - Cary, NC - and West Valley City, UT BGCO locations. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.

What We're Looking For

We're looking for problem solvers who lead with empathy, motivated by change, and willing to work a flexible schedule, including evenings and weekends. You'll need to have:

• A Bachelor's degree or one or more years of work experience
• One or more years of customer service and/or sales experience
• The ability to meet all home office requirements
• Willingness to work a flexible work schedule, including evenings and weekends

Even better if you have one or more of the following:

• College degree
• Experience with facilitation and communication across all levels of the organization
• Experience resolving customer issues, billing, and/or handling product Q&A
• Experience promoting and/or selling products and services
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
• One or more years of technical support experience
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
• Technical acumen and interest in learning new technologies

Benefits and Perks

We're proud to offer a comprehensive benefits package that includes:

• Health and wellness benefits
• Short-term incentives
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Parental leave
• Adoption assistance
• Tuition assistance
• And many more!

Equal Employment Opportunity

We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Compensation

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the starting base pay rate for this position is $25.38/hour. This is an incentive-based position with the potential to earn more.

How to Apply

If you're ready to join a team that's revolutionizing the way we connect around the world, apply now! Visit our website to learn more about this exciting opportunity and submit your application. Apply for this job