Experienced Chat Support Specialist – Remote Customer Service Representative

At arenaflex, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As a parent company of innovative businesses, we're committed to putting the customer first and empowering our people to solve problems without asking permission. We're proud to be owned by KKR, one of the world's largest and most successful private equity investment companies, and we're excited to continue changing the industry with our legendary, award-winning culture.

Why Join Our Team?

At arenaflex, we believe that our customers deserve the best possible experience, and we're looking for talented individuals who share our passion for delivering exceptional customer service. As a Chat Support Specialist, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers. You'll have the opportunity to work remotely from approved states, enjoy a flexible schedule, and receive competitive compensation and benefits.

Key Responsibilities:

* Answer 2-3 incoming chats using the LiveEngage platform, providing top-notch customer service in a fast-paced, dynamic environment

• Consult customers on enhancing the value of their contact lens purchase, identifying and resolving problems in a way that creates a positive customer experience
• Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including one-on-one meetings, team meetings, and team chats
• Maintain high performance metrics, including revenue per call, quality, availability, and dependability
• Live our company values: Big Hearted, Unconventional, Tenacious, Better Together

Essential Qualifications:

* High school diploma or equivalent experience

• 2-3 years minimum customer service experience
• Great typing skills (at least 40 words per minute) and technical proficiency
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven, and solution-oriented mentality
• Ability to show up to work on time and work your scheduled shift

Preferred Qualifications:

* Experience working in a call center or customer-facing role

• Knowledge of contact lenses and vision care
• Familiarity with LiveEngage or similar chat platforms
• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced, dynamic environment

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work independently and as part of a team
• Strong problem-solving and critical thinking skills
• Ability to multitask and prioritize tasks effectively
• Strong typing skills and technical proficiency
• Ability to maintain high performance metrics and meet productivity standards

Career Growth Opportunities and Learning Benefits:

* Ownership of your development with support from leaders dedicated to fostering growth

• Bi-annual performance reviews to track progress and set goals
• Opportunities for professional development and training
• A safe, respectful, and inclusive work environment that promotes diversity and inclusion

Work Environment and Company Culture:

* Remote work opportunities from approved states

• Flexible schedule with shifts available between 5 AM – 11 PM MST
• Competitive compensation and benefits package
• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses, and glasses frames
• Tuition reimbursement for eligible courses

Approved Remote Working Locations:

* Arizona

• Florida
• Idaho
• Nevada
• North Carolina
• Texas
• Utah
• Virginia

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

How to Apply:

If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you! Apply Job! Apply for this job