Experienced Technical Customer Experience Representative – Hybrid Work Model at arenaflex
Job Summary:
Join arenaflex, a high-tech home security company, as a Technical Customer Experience Representative and be part of a dynamic team that's passionate about protecting the life you've built. As a key member of our customer support team, you'll play a vital role in ensuring our customers feel safe and supported in their homes. With a starting hourly rate of $20 and opportunities for career growth, this is an exciting opportunity for motivated and ambitious individuals who share our values.
About arenaflex:
arenaflex is a no-ego culture of collaboration and innovation where talented individuals can find big opportunities and make a huge impact on the lives of our customers. We're embracing a hybrid work model that enables our teams to split their time between office and home, allowing for flexibility and the best of both worlds. Our company values include being customer-obsessed, aiming high, having no ego, being one team, lifting as we climb, and being lean and nimble.
Why Join arenaflex?
We're growing and thriving, and we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home. As a Technical Customer Experience Representative, you'll have the opportunity to grow and thrive in a dynamic and supportive environment, with a starting hourly rate of $20 and opportunities for career progression.
Primary Responsibilities:
As a Technical Customer Experience Representative, you'll be responsible for:
- Responding promptly, courteously, and knowledgeably to technical support inquiries
- Providing top-tier support to all customers with a goal of first call resolution
- Educating customers on system installation/use, and assisting in troubleshooting
- Utilizing prior customer support experience to enable customer success and happiness
- Using problem-solving skills to solve customer issues and address concerns
- Outbound calls to current customers to address issues, when needed
What You'll Bring:
To succeed in this role, you'll need:
- Proven success in a phone-based customer service or call center position
- Ability to understand and determine root causes to customer issues
- Comfort with technology and ability to provide technical assistance for consumer electronics
- Proven record of outstanding attendance and timeliness in a structured environment
- Strong work ethic and the drive to contribute to company goals
- Clear and effective phone communication skills to ensure all customer issues are resolved
- Ability to work independently and in a team setting
- Ability to prioritize in a fast-paced environment and excellent time management skills
- Positive, can-do attitude and eager for continuous improvement
- Strong commitment to customer happiness and satisfaction
Certification Requirements:
You must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.
Perks and Benefits:
As a Technical Customer Experience Representative at arenaflex, you'll enjoy:
- Shift Differential for Nights & Weekends
- Opportunities for Career Progression
- Medical, Dental and Vision Benefits Starting Day 1
- Matching 401k up to 4%
- Holiday Pay
- Paid Time Off
- Team Building Activities
- #BagelThursdays
- Employee Referral Programs $$$
What We Value:
At arenaflex, we value:
- Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
- Aim High - Always challenging oneself and others to raise the bar.
- No Ego - "no job too small" attitude, and open, inclusive and humble style.
- One Team - highly collaborative approach to achieving success.
- Lift As We Climb - A track record of investing in developing others and helping others succeed.
- Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
How to Apply:
If you're a motivated and ambitious individual who shares our values and is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Contact Information:
For more information about this role or to discuss your qualifications, please contact us at [[email protected]](mailto:[email protected]).
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