Experienced Customer Service Representative – Data Information Processor – US Remote

At arenaflex, we're driven by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem, including mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

About arenaflex

arenaflex is a leading provider of on-demand data solutions for auto finance, government, and law enforcement organizations. Utilizing a national network of digital recognition technology devices, arenaflex aggregates and stores real-time intelligent data in a centralized, secure database, subject to the most stringent privacy and compliance standards available today. Our technology is nothing without the people behind it.

Job Description

We are seeking a detail-oriented, driven Customer Service Processor to join our team. This position involves administering the acceptance of assignments from client/lenders, processing the assignments, processing the completion of services, and release of lender asset, upon execution of service. The position will involve processing client/agent requests while managing a high call volume in a high multi-tasking environment. You will work within multiple systems, utilizing client/lender databases, if applicable, to execute specific lender requirements. You will also work in upwards of 15 different tabs between multiple screens.

Key Responsibilities:

* Administer the acceptance of assignments from client/lenders

• Process the assignments, processing the completion of services, and release of lender asset, upon execution of service
• Process client/agent requests while managing a high call volume in a high multi-tasking environment
• Work within multiple systems, utilizing client/lender databases, if applicable, to execute specific lender requirements
• Work in upwards of 15 different tabs between multiple screens
• Provide excellent customer service skills
• Ability to work independently as well as within a team
• Excellent communication skills
• Follow through and ownership of work to completion required

Essential Qualifications:

* High School Diploma or equivalent

• Minimum 2 years of customer service experience
• Legal authorization to work in the U.S. indefinitely is required
• Employer work permit sponsorship is not available for this position

Preferred Qualifications:

* Previous collection, repossession, or automotive industry experience

• Microsoft Office and Google Suite product experience
• 40 wpm minimum
• Ability to handle multitasking on a computer with multiple screens
• Ability to work remotely without outside distractions

Skills and Competencies:

* Excellent customer service skills

• Ability to work independently as well as within a team
• Excellent communication skills
• Follow through and ownership of work to completion required
• Ability to multitask and prioritize tasks in a high-pressure environment
• Strong problem-solving skills
• Ability to work in a fast-paced environment with multiple deadlines

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to ensure our employees have the skills and knowledge needed to succeed in their roles

• Opportunities for career growth and advancement within the company
• Access to ongoing training and development opportunities to enhance your skills and knowledge
• Collaborative and supportive work environment that encourages learning and growth

Work Environment and Company Culture:

* arenaflex is a remote-friendly company, offering the flexibility to work from anywhere in the US

• Collaborative and supportive work environment that encourages learning and growth
• Opportunities for socialization and connection with colleagues through virtual events and team-building activities
• arenaflex is committed to providing an inclusive and accessible work environment for all employees

Compensation, Perks, and Benefits:

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) with company match
• 10 paid holidays and generous paid time off packages
• Employee stock purchase plan
• Paid parental and family leave
• Referral payment plan
• Incentive bonus plans

How to Apply:

If you're a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.

EEO Statement:

arenaflex is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic. We are proud of our people-first and community-focused culture, empowering every arenaflex employee to be their most authentic self and to do their best work to deliver on the promise of a safer world. Apply for this job