Patient Services Representative

Work from home Full-time role Hiring

This is a fully remote role.About Willow:

Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives.

About the role:

We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools.

Responsibilities:

Serve as a facilitator between the patient and the company, ensuring a seamless experience.

Answering questions about the company, offering accurate information about our products and services

Delivering information about the product.

Ensuring patient satisfaction and maintaining professional patient support.

Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.

Keep records of patient interactions, process patient accounts, and file documents.

Take the extra mile to engage with patients.

Stay updated with products, policies, and services to provide informed support.

Requirements:

1-3+ years of experience in customer support, patient support, or a related service-driven role

Experience supporting customers or patients via written channels such as chat, email, or ticketing systems

Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required

Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments

Nice to have:

Experience working in telemedicine or related medical contexts.

Experience supporting customers through the Intercom platform.

What’s in it for you?

As full-time member of our team, you’ll enjoy:

Flexible hours

Work wherever you choose

Fun and casual work environment

Employee engagement activities and virtual gatherings

We are a diverse, global team! 🌍

apply to this job

Apply

Patient Services Representative

About the role:

Responsibilities:

You might like

DevOps Champion-Azure

Travel Clinical Educator, Surgical Services

Executive Assistant

Founding Product Marketing Manager

AWS Cloud Solutions Architect - Mexico

Staff Product Designer

Animation Programmer - Remote or OnSite

AWS Cloud Solutions Architect - Argentina

Production and Design Specialist | Spécialiste,...

Renewable Energy Mid/Senior Level Real Estate A...

Senior People Partner - Legal, Compliance, & Risk

Director of Logistics

Experienced Data Entry Professional – Remote Work Opportunity with arenaflex

Part-Time Bank Teller/Customer Service Representative – Delivering Exceptional Banking Experiences in Our Community

Jr Product Manager

Experienced Work From Home Online Customer Support Specialist Opportunity at arenaflex

Experienced Customer Excellence Professional – Delivering Exceptional Healthcare Experiences

Direct Client: Oracle PL SQL Developer @ Lansing, MI Hybrid

Experienced Full Stack Data Entry Specialist – Remote Data Management and Administrative Support

Coordinator ll Hybrid 3 days in office