Entry-Level IT Support Technician (Hybrid - Nassau/Long Island, NY)

Job DescriptionJob Description Here's the updated posting: Entry-Level (L1) IT Support Technician (Hybrid - Nassau/Long Island, NY) TechRunner IT is looking for someone who's equal parts people person and problem solver. You're the one who actually listens when someone describes an issue, asks the right follow-up questions, and doesn't stop digging until you've figured out what's really going on then explains the fix in a way that actually makes sense to them. If that sounds like you, keep reading. What you'll do:

• Be the first point of contact for our clients, building trust and delivering great experiences every interaction
• Support desktops, laptops, Microsoft 365, and networks for local businesses across Long Island
• Provide remote and onsite support, no two days are the same
• Work through problems methodically: gather info, isolate the issue, test your theory, fix it, document it
• Communicate clearly with clients and teammates at every step, no one likes being left in the dark
• Grow your technical skills and step up whenever you're needed

What you'll need:

• Must live on Long Island (western Suffolk preferred)
• Reliable personal vehicle for client visits (mileage reimbursed)
• A private, dedicated space for remote workdays
• 0-2 years of IT support experience, self-taught counts, curiosity counts more
• A natural troubleshooter: you think in steps and test assumptions, you DON'T guess your way through problems
• Genuinely social and comfortable talking to anyone, from a nervous office manager to a frustrated business owner
• Strong communicator who can translate tech speak into plain English without condescension
• Microsoft 365 certifications are a plus
• You want to build something with a team, not just fill a seat

What you'll get:

• $50,000-$55,000 annually
• A clear career track with a defined path to L2 as you grow your skills and experience
• Hybrid role, a mix of remote days, in-office days and client-facing onsite visits
• Hands-on training and real exposure to advanced IT systems
• Medical, dental, vision, life insurance, and retirement benefits
• Paid time off
• The satisfaction of seeing your work make a tangible difference for businesses in your community

Company DescriptionTechRunner IT is a Long Island-based Managed IT Services Provider (MSP) supporting privately businesses across Nassau and Suffolk. Our clients include family-owned companies, nonprofits, accounting firms, manufacturing companies, general contracting / skilled trades and many other healthy, growing businesses withing our communities. We manage all aspects of business technology - Microsoft 365, desktops/laptops/servers, Microsoft Azure, Networking + WiFi, Cybersecurity, VoIP, Mac ecosystem (when required), iOS devices, cloud integrations, between your SaaS apps and a LOCAL helpdesk for all of it. We do NOT offshore our support. We DO respond quickly. Company DescriptionTechRunner IT is a Long Island-based Managed IT Services Provider (MSP) supporting privately businesses across Nassau and Suffolk. Our clients include family-owned companies, nonprofits, accounting firms, manufacturing companies, general contracting / skilled trades and many other healthy, growing businesses withing our communities. We manage all aspects of business technology - Microsoft 365, desktops/laptops/servers, Microsoft Azure, Networking + WiFi, Cybersecurity, VoIP, Mac ecosystem (when required), iOS devices, cloud integrations, between your SaaS apps and a LOCAL helpdesk for all of it. We do NOT offshore our support. We DO respond quickly. Apply tot his job Apply To this Job