Experienced Technical Consultant – Customer Onboarding and Training in AEC Industry

Are you passionate about delivering exceptional customer experiences and making a lasting impact in the Architecture, Engineering, and Construction (AEC) industry? Do you have a knack for teaching and training others, and a deep understanding of current and emerging practices in the AEC industry? If so, we invite you to join arenaflex as a Technical Consultant – Customer Onboarding, where you'll have the opportunity to make a real difference in the lives of our customers.

About arenaflex

arenaflex is a global organization dedicated to building and retaining a diverse workforce. We take pride in being an equal opportunity employer, ensuring our decisions are made without any bias towards race, color, religion, creed, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our work environment offers all the advantages of a small team, where you get to know everyone, while being part of a global organization. We offer flexible time-off policies, comprehensive health, dental, vision, and life insurance, company-matched retirement plans, and more.

About the Role

As a Technical Consultant – Customer Onboarding, you'll play a critical role in guiding new customers through the onboarding process, developing learning materials, and leveraging your knowledge of CAD and BIM software to understand customer needs. You'll work closely with our customers to advise organizations on deriving value from BIM software and project delivery. Your expertise will help our customers navigate the complexities of the AEC industry, ensuring they get the most out of our tools and services.

Key Responsibilities

* Guide new customers on their onboarding journey from initial purchase to confident everyday use

• Develop and maintain learning content to support new and existing customers
• Leverage your knowledge with CAD and BIM software applications to understand customer needs and product requirements
• Develop customer relationships to advise organizations on deriving value from BIM software and project delivery
• Collaborate with cross-functional teams to identify and address customer pain points
• Stay up-to-date with industry trends and emerging technologies to ensure our customers receive the best possible support

Essential Qualifications

* 3+ years of experience in the AEC industry, with a focus on customer onboarding and training

• Deep knowledge of current and emerging practices in the AEC industry
• Strong understanding of CAD and BIM software applications
• Excellent teaching and training skills, with experience in developing and delivering live instruction and on-demand learning materials
• Strong customer relationship skills, with the ability to build trust and rapport with customers
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Bachelor's degree in a related field, such as architecture, engineering, or construction management

Preferred Qualifications

* Experience working with arenaflex's products and services

• Certification in a related field, such as Autodesk Revit or Trimble Connect
• Experience with project management tools and methodologies
• Strong analytical and problem-solving skills, with the ability to identify and address customer pain points
• Experience working in a remote or virtual environment

Skills and Competencies

* Strong technical skills, with a focus on CAD and BIM software applications

• Excellent teaching and training skills, with experience in developing and delivering live instruction and on-demand learning materials
• Strong customer relationship skills, with the ability to build trust and rapport with customers
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Strong analytical and problem-solving skills, with the ability to identify and address customer pain points
• Ability to work in a fast-paced environment, with multiple priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Technical Consultant – Customer Onboarding, you'll have access to a range of learning and development opportunities, including:

• Regular training and development sessions, focused on emerging technologies and industry trends
• Opportunities to work on high-profile projects and collaborate with cross-functional teams
• A comprehensive onboarding program, designed to help you get up to speed quickly
• A supportive and inclusive work environment, where you can share your ideas and feedback

Work Environment and Company Culture

Our work environment is designed to be collaborative, innovative, and fun. We believe in fostering a culture of diversity, equity, and inclusion, where everyone feels valued and respected. Our office is located in Lincoln, NE, but we also offer remote work options for those who prefer to work from home.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Comprehensive health, dental, vision, and life insurance
• Company-matched retirement plans
• Flexible time-off policies
• Professional development opportunities
• A comprehensive onboarding program
• A supportive and inclusive work environment

How to Apply

If you're passionate about delivering exceptional customer experiences and making a lasting impact in the AEC industry, we invite you to apply for the Technical Consultant – Customer Onboarding role at arenaflex. Please submit your resume and a cover letter, outlining your experience and qualifications for the role. We can't wait to hear from you! Apply Job! Apply for this job