Experienced Customer Care Specialist I - Account Services at arenaflex
Join the arenaflex Team and Make a Lasting Impact on Customer Experience
Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Care Specialist I - Account Services to join our team of dedicated professionals who are committed to making a positive impact on our customers' lives.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that connect people, businesses, and communities. With a rich history dating back to 1898, we've built a reputation for excellence, innovation, and customer satisfaction. Our primary divisions - arenaflex Communications and arenaflex Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.
The Opportunity
As a Customer Care Specialist I - Account Services, you'll be the face of arenaflex, responsible for delivering exceptional customer experiences that exceed our customers' expectations. You'll work closely with customers to understand their needs, provide solutions, and resolve issues in a timely and professional manner. Your ability to combine your training, skills, resources, and tools into superior service will make a significant impact on our customers' satisfaction and loyalty.
Key Responsibilities
* Assess customers' needs, suggesting products & services for their home & business needs
- Adjust billing, negotiate claims, and arrange product substitutions/returns
- Remain current on arenaflex Business products and services
- Own the customer experience, ensuring that every interaction is positive, informative, and memorable
Who We're Looking For
* A team player who is at ease engaging with customers, capable of filling them with confidence in arenaflex
- Someone who likes a little support and structure, but also loves being able to solve challenges creatively without losing their Zen-like centeredness
- A problem-solver who can juggle multiple tasks and priorities with ease
- A strong communicator who can build rapport with customers, understand their needs, and provide solutions that meet their expectations
- A customer-centric individual who is passionate about delivering exceptional service and making a positive impact on customers' lives
Qualifications
* Minimum: + High school diploma, GED or relevant work experience + 6 months experience using a computer and navigating multiple screens + 1 or more years customer service experience + Must live in Phoenix / Tucson or a surrounding community within the state of Arizona + Must have high-speed internet connection available in your home + Excellent skills in creating an exceptional customer experience, sales orientation, multi-tasking, building customer rapport by discovering customer needs and problem solving + Ability to learn and apply new procedures + Good teamwork and communication skills + Solid analytical skills to determine the best course of action to resolve issue + Must be able to work in a highly structured call center environment + Enthusiastic and personable
- Preferred:
+ Live in Phoenix / Tucson or a surrounding community within the state of Arizona where arenaflex services are available + 1+ years' experience working in a position that requires meeting sales goals + 1-2 years' experience in a customer service role, not specific to just Call Centers + Strong aptitude for helping customers and a customer experience focus + Ability to adapt to constant change
What's In It For You?
* Competitive hourly rate of $18, with an additional $1.25/hour from 6pm-10pm
- Shift bid process that allows you to choose from a variety of schedules, including 8-hour and 10-hour shifts
- Comprehensive benefits package, including 401k + company matching, comprehensive medical benefits, and more
- Free Internet and discounts on other arenaflex services valued at up to $300 per month
- Tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and much more
- Opportunities for career growth and advancement, with a focus on developing your skills and expertise
- Collaborative and inclusive work environment that values diversity, equity, and inclusion
Join the arenaflex Team Today!
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to become a part of our dynamic team and make a lasting impact on customer experience.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations
arenaflex accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, arenaflex employees, arenaflex hiring manager, or send to any arenaflex facility. arenaflex is not responsible for any fees or charges associated with unsolicited resumes. Apply for this job